Director, Site Reliability Engineering
Director, Site Reliability Engineering
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Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
We are seeking a strategic and technically accomplished Director of Site Reliability Engineering (SRE) to lead our global infrastructure network and public cloud engineering and operations teams. The ideal candidate will have a strong background in site reliability engineering network management infrastructure services and cloud technologies. This role requires a strategic thinker with excellent leadership skills to ensure the reliability scalability and performance of our systems.
Responsibilities
Architect and manage resilient infrastructure across all global office locations
Develop and implement strategies to ensure the reliability availability and performance of our systems
Oversee the design deployment and maintenance of network infrastructure ensuring optimal performance and security
Lead public cloud deployments (AWS Azure OCI) with a focus on scalability cost-efficiency and compliance
Collaborate with cross-functional teams to define and implement infrastructure and network standards
Establish observability and monitoring systems to proactively manage performance and availability
Develop and maintain disaster recovery and business continuity plans
Ensure compliance with industry standards and regulations
Mentor and develop team members fostering a culture of continuous improvement and innovation
Maintain comprehensive infrastructure diagrams and create processes SOPs and other technical documentation
Provide technical leadership and training to engineers on the team
Establish best practices throughout the entire technology lifecycle management framework
Build and mature relations with business partners to identify areas of improvement to support business growth and agility
Skills
12 years of experience in site reliability engineering network management and infrastructure services with 5 years in a leadership role
Extensive experience with network technologies such as Palo Alto and Meraki firewalls Cisco and Meraki switch devices
Excellent understanding of networking technologies such as BGP OSPF STP (RSTP/MSTP) AAA and layer 2 switching
Proven experience with global hybrid-cloud interconnectivity network architecture
Expertise in solutions architecture principles working with public cloud service platforms including Azure AWS and OCI
Familiar with network access control principles and enterprise-scale solutions using tools such as CISO ISE and PRISMA Access
Proven working experience with cloud service platforms such as Azure AWS and OCI and knowledge of best practices and methods for resolving issues in those settings
Working knowledge of Infrastructure and Network monitoring systems such as LogicMonitor SolarWinds and ThousandEyes
Good knowledge and experience in managing Azure landing zone architectures Server and Storage workloads Entra ID Active Directory DNS and DHCP services
Knowledge of business continuity and disaster recovery continuity of operations plans
Experience with automation and orchestration tools such as Ansible Terraform or Kubernetes
Skill in assessing security controls based on cybersecurity principles and knowledge of how to use network analysis tools to identify vulnerabilities
Knowledge of network access identity and access management (e.g. public key infrastructure OAuth OpenID SAML SPML)
Proven project management abilities to guide complex projects and the ability to give instructions to a non-technical audience.
Proven experience with managing large-scale projects across cross-disciplinary teams including managing vendor resources
Communications/Leadership
Strong leadership and team management skills
Excellent oral written and interpersonal skills
Excellent analytical and problem-solving skills
Ability to create work relationships across multiple areas engaging with stakeholders vendors and suppliers their teams and other employees
Ability to motivate guide and develop Team members
Education/Technology
Bachelors degree in computer science Management Information Systems or a related field
Masters degree in a related field preferred
CCNA CCIE PCNSE. CISSP or other IT/security certifications desired
Certifications in cloud platforms (AWS Azure Google Cloud) preferred
Other:
Enterprise-sized company experience is a plus
Global experience desired
Proven ability to scale teams build and retain the right talent
Skilled in developing new processes and driving user adoption
A documented history of successfully driving projects to completion
Proven experience in translating complex requirements to infrastructure teams
Excellent English and great communication skills.
This role is based on-site at our Miami HQ.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Director
Employment Type
Full Time
