Help Desk Specialist
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Job Location:
Dunlap, OH - USA
Hourly Salary:
$ 24 - 32
Posted on:
10-09-2025
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
Help Desk Specialist
Competitive Pay Benefits Full-Time
Why This Role Matters
At CRC technology is more than wires and screensits how we connect people to our Why. As a Help Desk Specialist youre not just solving IT issuesyoure helping our employees and members stay focused on serving communities across the country. Every resolved ticket is one more way we Win as One and Make a Difference.
If youre someone who thrives on problem-solving enjoys working with people and takes pride in continuous improvement this role is a chance to Be the Best while helping CRC Build a Better Future.
What Youll Do
Be the friendly first point of contact for employees and members needing IT help (phone email chat or in-person).
Troubleshoot and resolve software hardware and network issues with efficiency and care.
Walk users through fixes step-by-stepno jargon required.
Support installations upgrades and maintenance of systems and servers.
Ensure data backup and archiving processes are running smoothly.
Document issues and solutions so the next person is set up for success.
Share user feedback and ideas for improving IT systems and processes.
Collaborate with your teammates to keep CRC tech reliable secure and employee-friendly.
What You Bring
A solutions-focused mindset with the ability to problem-solve and collaborate.
Comfort with SQL hardware/software troubleshooting and multi-tasking.
Strong communication skillsyou explain technical concepts in ways people can understand.
Organizational skills confidentiality and high attention to detail.
A team spirit that shows care for coworkers and CRCs Why.
Why Youll Love Working Here
Purpose in Your Work Every issue you solve helps CRC deliver on its promise to members and employees.
A Team That Has Your Back Collaboration and support are at the core of how we Win as One.
Room to Grow With training development and exposure to new tools youll keep learning every day.
Values in Action We Always Do the Right Thing Make a Difference and Build a Better Futuretogether.
The Details
Work Environment: Office setting with low noise (and good coffee).
Physical Demands: Primarily computer work with occasional lifting (up to 25 lbs. frequently).
Travel: Less than 10%.
Education/Experience: Associates in IT or related field 1 year of related experience (or equivalent).
Bonus: Experience with CRCLink software.
Accommodations Statement
CRC is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. To request an accommodation please contact the Human Resources Development Department at 507.437.2400.
More Reasons Youll Love Working Here
At CRC we want you to thrivenot just at work but in life. Thats why we offer a competitive benefits package designed with you and your family in mind.
Compensation Package
Competitive market-based pay
Annual merit-based increases
Incentive bonus program
Shift/weekend/skill differentials
Biweekly pay with direct deposit
Time Off & Flexibility
Paid Time Off (PTO)
Holiday Pay
Insurance & Protection
Medical (4 plan options with HSA contributions from CRC)
Dental & Vision
Short- & Long-Term Disability
Life Insurance with AD&D
Accident Hospital Indemnity and Critical Illness protection
Business Travel Accident coverage
Flexible Spending Accounts (medical & dependent care)
Planning for Your Future
401(k) with 6% company match and immediate vesting
Tuition Assistance Program
CRC University professional development
Wellness & Extras
Wellness Reimbursement
Employee Assistance Program (EAP)
Alarm monitoring service (medical environmental security)
Paid Compassion Leave
Recognition programs & service awards
Team celebrations and events
Employee discount platform
Casual dress environment
At CRC youre not just fixing computersyoure helping people do their best work. Join us and bring your skills heart and curiosity to a role where youll make a real impact every day.
Qualifications
Competencies
- Ability to solve problems propose solutions and work collaboratively
- Proficient in Structured Query Language (SQL).
- Effectively coordinate multiple tasks/projects simultaneously.
- Ability to maintain confidentiality
- Effective listening time management organization skills and attention to detail
- Excellent professional verbal and written communication skills in English
- Ability to interact with a variety of people while establishing/maintaining positive and effective working relationships
Travel required
Less than 10%
Required education and experience
- Associates degree in Information Technology or related field
- At least 1 year of related experience
- Or equivalent combination of education and experience
Preferred education and experience
- Experience using CRCLink software
Required Experience:
Unclear Seniority
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
