Customer Value Management (CVM) Executive Six Month Fixed Term Contract

KO WAI MĀTOUI ABOUT SKY

Welcome to Rangiata Sky the ultimate entertainment destination that connects Kiwis to the stories and sport they love in ways tailored just for them. Our Sky crew work tirelessly to ensure we are Aotearoas most engaging and essential media company.

Were incredibly proud of our achievements but that doesnt mean were satisfied. As innovators we constantly challenge ourselves to redefine boundaries and adapt to the ever-changing marketplace.

Come be your authentic self at Sky where we actively listen and adapt to create shared experiences that excite both our customers and our crew.

At Sky were committed to creating a workplace where everyone feels welcome valued and supported. As an Equal Employment Opportunity (EEO) employer we celebrate diversity in all its forms and encourage applicants of all gender identities to apply. To better reflect and respect the spectrum of identities weve included a Diverse option for those who identify as non-binary genderqueer genderfluid or outside the male/female binary.

TE TŪRANGA I THE ROLE:

The Customer Value Management (CVM) team is transforming Skys Customer Lifecycle Management programme while delivering strategic initiatives that directly impact our customers.

This opportunity is a 6-month Fixed Term Contract created to provide additional resource in the CVM team during an exciting period of change and delivery. As CVM Executive youll play a hands-on role in delivering highly segmented data-driven direct marketing campaigns and communications to our customer base supporting the go-to-market (GTM) activity for new Sky channels and product launches and partnering with teams and agencies to create seamless customer experiences. Youll also use insights and performance data to optimise campaigns in a timely manner contributing to Skys ambition of building stronger more personalised customer communications and relationships.

Key responsibilities will include:

Delivering omnichannel direct marketing campaigns and communications to our customer base that are highly targeted personalised and measurable.

Managing campaign development end-to-endsegmentation data briefing creative copywriting execution and optimisation.

Analysing and reporting on campaign performance with a focus on continuous improvement.

Collaborating with internal teams and external agencies to create engaging customer-centric experiences.

Supporting Skys wider product and proposition launches with timely and effective GTM execution.

NGĀ PŪKENGA ME NGĀ WHEAKO I WHAT YOU WILL BRING

Were looking for a proactive customer-obsessed direct marketer who thrives in a fast-paced ever-evolving environment. Youll be someone who isnt afraid to challenge the status quo and is passionate about creating campaigns that strengthen our relationship with customers.

ESSENTIAL

3 years experience in data-driven CVM or customer lifecycle/retention direct marketing ideally across multiple touch points.

Proficiency in Salesforce Marketing Cloud (or similar CRM platform).

Strong stakeholder management campaign development and copywriting skills.

Commercial acumen with a data-driven mindset using insights to improve performance.

Adaptability agility and the ability to juggle competing priorities in dynamic environments.

PREFERRED

Experience in large customer-centric organisations undergoing transformation.

Familiarity with agile ways of working and cross-functional squads.

A passion for TV entertainment and sport content.

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ME PĒHEA TE TONO I HOW TO APPLY

If this opportunity excites you and you want to join us in sharing stories possibilities and joy apply online today. Please note that you must have the right to work in New Zealand or hold a valid work visa for at least 12 months from joining Sky.

Were reviewing applications as they come in and once weve found the right addition to our Sky Crew well blow the final whistle on this ad. If youre ready to get off the sidelines and into the action apply now.

At Sky we understand that conventional recruitment processes may limit some individuals. Thats why we strive to support all candidates offering reasonable adjustments throughout the recruitment process. If you need any accommodations please reach out to us at Sky jobs .

RECRUITMENT AGENCIES: Sky has established partnerships with a small number of preferred recruitment agencies and we will not engage with unsolicited communication outside of this pool.