Collections Analyst
Collections Analyst
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Job Description
About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen Be Yourself and Do Your Best Work.
About You
The Collections Analyst will be responsible for managing and executing customer collections activities resolving billing issues supporting cash application and working closely with cross-functional teams to ensure timely resolution of customer accounts. This role will directly contribute to the financial stability and customer satisfaction of AppDirect and serve as a key point of contact for outstanding receivables.
What youll do and how youll have an impact
- Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
- Contact customers via email and phone to follow up on past due accounts resolve disputes and negotiate payment plans when necessary.
- Collaborate with upstream internal stakeholders to resolve customer issues impacting payment (disputes billing errors service issues etc.).
- Support the application of payments to customer accounts in our MP and financial system NetSuite ensuring accuracy and timeliness in collaboration with the Cash Applications function.
- Monitor aging reports for our CSP and E78 Marketplaces and proactively identify accounts at risk of delinquency.
- Prepare weekly and monthly reports on collections activity cash receipts and risk exposure.
- Assist with month-end close activities including AR reporting and variance explanations related to collections.
- Contribute to KPI tracking and analysis to improve collections efficiency and DSO.
- Provide input on improving collections processes and system enhancements.
- Support ad hoc finance projects and audit requests.
What were looking for
- Bachelors degree in Finance Accounting Business Administration or a related field.
- 13 years of experience in accounts receivable collections or a similar financial role.
- Familiarity with ERP or accounting systems (exp - NetSuite) is a plus.
- Basic proficiency in Microsoft Excel (pivot tables lookups etc.).
- Strong communication and interpersonal skills with a customer-first mindset.
- Fluency in English (spoken and written) is required.
- Detail-oriented with strong problem-solving skills and the ability to follow through on tasks.
- Ability to work independently while also collaborating effectively across teams.
- Comfortable in a fast-paced high-growth environment.
- Eagerness to learn strong organizational skills adaptability and a positive proactive attitude are essential.
At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: Experience:
IC
Employment Type
Full Time
Key Skills
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