PT Self Checkout Ambassador - 01552
PT Self Checkout Ambassador - 01552
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Job Description
At Food LionAssociates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion and in return we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
JOB DESCRIPTION
Count on me We know what to do we make it easy we do our part and we care!
Job Title: Self-Checkout Ambassador
Success Factors Job Code:
Department: Front-End Reports
To: Customer Service Manager
Primary Purpose:
To provide fast easy flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices maximizing sales through excellent customer service.
Duties and Responsibilities:
Smile greet each customer and provide prompt accurate and friendly service while engaging with customers to create a personalized checkout experience
Guide customers to an open SCO register supporting the SCO experience from start to finish moving throughout the SCO area being attentive and inviting
Use Mobile Attendants as needed observing customers in service of Fast and Easy
Navigate customer flow being aware of the customers shopping trip
Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
Respond timely to customer inquiries and self-checkout system notifications including Ever seen if applicable in support of a hassle-free shopping trip
Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item
Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
When needed assist in scanning the customers order and provide instructions on payment ensuring payment has properly processed
Complete self-checkout voids age restricted item verifications Ever seen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling proper acceptance and payment processing at self-checkout for checks coupons etc.
Maintain alertness and call for assistance when needed to service customers per service standards
Engage and identify self-checkout customers needing assistance
Is courteous and helpful to other associates and customers
Wear the Food Lion uniform complete with name badge when on duty has a neat and clean appearance while adhering to Food Lion dress code
Collect and return shopping carts from the self-checkout area
Ensure the self-checkout area has a neat and clean presentation
Report any self-checkout issues to the Customer Service Manager or MOD
Adherent to all company guidelines policies and standard practices
Ability to perform troubleshooting steps on self-checkout as needed
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training (CBT) and training aid courses
Ensure self-checkouts are supplied with proper bags
Perform all other duties as assigned
Qualifications:
High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position with or without reasonable accommodation
Physical Requirements:
Ability to use computers smart devices including the SCO mobile attendant and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials fresh fruits vegetables house plants/flowers and household cleaners
Use hands to frequently/continuously to operate a variety of equipment such as self checkout or cash register
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards checks invoices and any other mobile handheld device
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including pregnancy childbirth and related conditions) national origin age disability sexual orientation veteran status gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process please contact our Recruiting Department
Employment Type
Part-Time
