RCM&D - Enrollment Specialist, Employee Benefits
RCM&D - Enrollment Specialist, Employee Benefits
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Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY:
EBS is currently seeking an enrollment specialist to join our Client Care team. The specialist will assist in helping EBS meet and exceed client expectations by supporting new and existing business. The specialist will be responsible for assisting the team with enrollments changes and terminations in various portals as well as performing audits to ensure quality control.
KEY RESPONSIBILITIES:
General:
Manage internal and external resources in a manner necessary to meet project deadlines and to resolve issues that arise
Work cohesively with other team members in an effort to achieve a successful and positive client experience
Communicate with clients and team in a pleasant professional manner
Proactively identify ways to improve processing efficiency
Essential Duties & Responsibilities:
Processes complex enrollments terms and changes
o Oversee basic enrollments terms and changes sent to the Patra team
o Takeover Spreadsheets
o Navigate multiple carrier portals
Collect analyze and audit data from various sources
o Work with Patra team to audit enrollments and terminations (pre and post renewal)
o Work with the HRIS Specialist to audit employee-facing benefits enrollment platforms
Monitor HRIS Mailbox
o Identify enrollment changes to send to Patra or process manually
o Maintain organization within the mailbox and file emails accordingly
Manage HRIS Systems
o Keep Maxwell dashboard up to date
o Monitor Employee Navigator dashboard for action items
Work Exception Reports
o Responding to inquiries from the Patra team on a daily basis
o Assist with technical issues
TALENTS/STRENGTHS REQUIRED
Self-starter and quick learner
Strong attention to detail and follow through
Ability to multi-task prioritize and organize assignments
High level of productivity reliability responsibility attendance dependability thoroughness and accuracy
Excellent verbal and written communication skills and ability to communicate with both technical and non-technical personnel
Problem solver who can recognize an issue and develop a course of action to resolve quickly and efficiently often in a fast-paced environment
Willingness to perform a wide variety of tasks and projects
Strong customer service orientation
Ability to lead and work with others within a collaborative team-oriented environment with a positive attitude
CONTINUING EDUCATION
As a condition of employment the Enrollment Specialist must:
Pass the Maryland State Life & Health exam within the first 90 days of employment.
Fulfill Maryland State Continuing Education (CE) requirements annually.
Participate in internal training sessions and other professional development opportunities as needed.
KNOWLEDGE/EXPERIENCE REQUIRED
College degree preferred
Knowledge of Microsoft Office with an emphasis on Outlook and Excel
PHYSICAL REQUIREMENTS/MISCELLANEOUS
Valid Drivers License.
There are no physical requirements for the position.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
