Account Manager

Porter is seeking a result-driven and entrepreneurial minded Account Manager who can use your quick wit enthusiasm and love for food to create value and excitement among our restaurant partners. The Account Manager plays a critical role in managing a set of existing restaurant partners as well as providing support to securing new partners. As a member of the Business Development team you will work closely with the Executive Marketing Product and Operations teams. To thrive in this role youll need to love your customers communicate well stay organized and have strong attention to detail.

KEY RESPONSIBILITIES

• Work closely with product marketing and operations teams to manage 50 accounts
• Facilitate and drive customer implementations managing hand-offs between team members and ensuring quality and consistency in customer experience
• Drive platform adoption through communications and training
• Build strong relationships with customer teams to increase product usage and identify opportunities for additional sales.
• Proactively manage renewals of customer accounts and upsell opportunities.
• Ensure any account issues are resolved quickly leveraging resources from across the company as needed.
• Advocate for customers working effectively with engineering and technical services to improve our platform.

REQUIREMENTS

• Strong interpersonal skills and ability to build lasting customer relationships
• Entrepreneurial drive with a track record of initiative personal responsibility and ownership to meet monthly quarterly and annual goals
• Relentless attention to driving a clear consistent and compelling message in all communications
• High energy positive attitude and team orientation in all interactions
• Ability to independently drive quantitative analysis create and deliver convincing arguments (including making technical presentations) and write service proposals and statements of work
• Outstanding communication abilities in Bahasa Indonesia and English required
• BA/BS (S1) or equivalent degree is required

Our ideal candidate is a natural people person who isnt afraid to get scrappy to solve customer issues. You have a passion for and the ability to create and develop meaningful customer relationships - wow us with stories of happy clients! Youre a hustler with process-building and strategic thinking and the ability to remain focused and flexible during rapid change we are a startup after all!

If youre hungry for a good challenge we want to hear from you!