Service Design Specialist (6-Month Fixed Term)

WCG International Consultants Ltd.

Job Location:

Any - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the role

Location: Remote - Canada

Status: 6-Month Fixed Term

Travel Expectations: As required for meetings/events within Canada

Like WCG you believe in the power of work. As the Service Design Specialist youll be responsible for analyzing data and feedback and systemize initiatives. You will provide support build guides processes and tools to develop solutions to ensure contractual KPIs are met and to support quality and improvement.

What youll do

Ensure systems and processes are developed to maximize the efficiency of program resources
Continuously enhance the Service Management Framework and Service Delivery Model that guides Service Providers including service delivery policies customer service standards and key performance indicators
Design and document internal business processes including engaging Subject Matter Experts (SMEs) approval and deployment
Design and maintain all program supporting documentation including jobseeker and employer forms systems user guides etc
Support the Customer Satisfaction Framework including feedback mechanism analysis and reporting requirements to feed continuous improvement plans
Monitor policy and regulatory updates to ensure changes are reported and incorporated in all policy and procedure documentation

Qualifications :

What you bring

3 years Employment/Vocational Services business management experience
Advanced understanding of and experience working in and managing government funded contracts ideally related to workforce development services
Broad knowledge of community service operations quality assurance outcome management and planning in human services
Demonstrated experience developing operating processes and establishing performance standards
Strong presentation and facilitation skills
Exceptional communication skills with the ability to translate complex contractual documents into simplified guidelines and procedures.
Excellent organization administrative and time management skills; ability to prioritize duties
Highly motivated; works well in a team environment with excellent interpersonal skills
Advanced MS Office and Adobe skills
Flexibility and the ability to work in different locations and travel as required
Criminal record check required

Preferred Criteria

Information Mapping Professional (IMP) certification or equivalent
Project Management Professional (PMP) certification or equivalent
Certified change Management Professional (CCMP) certification or equivalent
Bilingual (French & English)
A post-secondary diploma or degree in business social services or related discipline

For complete job requirements see the full Job Description here

Additional Information :

What we offer

Competitive salary of $65000 - $ 75000 per year (based on full-time hours)
Ongoing learning and development opportunities
Generous time-off policies that promote work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
The opportunity to do work that makes a difference!

ICWCGEOSD

Diversity Equity Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canadas diverse population. We actively work to attract develop and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible barrier free recruitment and selection process. If contacted for an employment opportunity please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you dont quite have the above credentials but feel passionate about this role and your ability to do it successfully please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

Remote Work :

Yes

Employment Type :

Full-time

About the roleLocation: Remote - Canada Status: 6-Month Fixed TermTravel Expectations: As required for meetings/events within CanadaLike WCG you believe in the power of work. As the Service Design Specialist youll be responsible for analyzing data and feedback and systemize initiatives. You will pro...