Field Service Team Leader - Northern team

The Field Service Team Leader is the lead engineer within a group of personnel working to provide support to users of existing Services in order to:-

• Address issues with a supported Service that have been identified to the Service Desk through the Incident Management process
• Effect changes to the supported infrastructure that resolve Incidents and Problems
• Assist with implementing new Services to the customer and when needed provide information that can be used for Service Improvement.
• Provide line management for the team that they are responsible for.
• Provide regular reports and updates to their line manager
• Complete annual reviews and reports of  teams members performance
• The Team Leader should lead by example

The Field Services Team Leader shall follow ISO 20000 best practice processes. Other Company specific processes can be found from the Document Management System on the company Intranet.

The Field Service Team leader has a responsibility to remain aware of current Company and Service related process and procedures.

A Field Service Team Leader is assigned to a specific geographical area but may be required to support incident change release and problem Management activities in any area. The Field Service Team Leader will remain contactable via telephone and pager during working hours including on call hours.

When attending site the Field Service Team Leader will remain polite courteous and professional at all times. They will ensure that they comply with any local access Health and Safety or security rules in place.

The job is required to provide first line service support for a range of communications equipment currently deployed within the Emergency Services customer base. The equipment is located within Emergency Services control rooms and within Emergency Services vehicles. The role will be geographically based within an established team and will initially entail working alongside experienced staff and then migrate to working solo. The roles primary focus is on Incident Management and restoring service as quickly and effectively as possible. The successful applicant will join an established service support team based in the relevant geographic area looking after Communications Command and Control systems infrastructure and terminals.

Qualifications :

Communication and Teamwork

Build and maintain productive network of relationships across SSS Public Safety Ltd.
Be an ambassador for the Company.
Actively contribute to the personal development and performance within your team.
Demonstrate strong written and verbal communication skills.
Demonstrate the ability to use a number of communication styles.
Gives credit and acknowledges contributions of individuals to team effectiveness.
Demonstrate team working skills to achieve Company objectives.
 

Customer Focus

Have strong customer relationships offering additional support and advice where possible.
Interact across the Business when required and achieve results through others.
Exceed expectations of your customers.
Focus others on the requirements of your customers and involve others where necessary.
 

Judgement and Decision Making

Swiftly act where decisions are required whilst ensuring you have all relevant information.
Use sound judgement and advice from others when making decisions
Take responsibility for the decisions that you make and successful outputs.
Learn from successes and failures to produce effective solutions to problems.
Offer timely guidance and alternatives.
Proactively shares learning with colleagues.
 

Delivery and Ownership

Take ownership for business objectives and delegate where appropriate
Deliver against objectives and highlight any delays or issues in a responsible manner
Make sure obstacles / barriers are overcome and that you solve problems that prevent you achieving your goals.

Enthusiasm and Drive

Understand and support others in delivery of objectives.
Work across the business to get things done in a proactive and professional manner.
Be a champion for best practice / product improvements / service delivery / technological advancement / customer focus or quality.

Additional Information :

When you join the team at NEC Software Solutions you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan 
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like when you like how you like. 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

Were NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad our software is helping to dispatch ambulances support families keep trains on the move locate missing people and even test the hearing of newborn babies.

Working with us youll be helping our 3000 employees push the boundaries of whats possible and support amazing public services.

We work with governments hospitals police forces housing providers local authorities and more. We help them pay financial support faster speed up treatments for patients and respond to emergencies in the right way. The more we do the more our customers can do for others. And together we make a world of difference.

Wed love your help. And well support you all the way.

Remote Work :

Yes

Employment Type :

Full-time