Transformation Consultant for Finance & Supply Chain Solutions

Role description: Transformation Consultant for Finance & Supply Chain Solutions

About the role

This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNows Finance & Supply Chain solutions which includes Sourcing and Procurement Operations (SPO) Supplier Lifecycle Operations (SLO) Accounts Payable Operations (APO) Finance Case Management Legal Service Delivery (LSD) and Contract Management Solutions. This Advisor role will be the SME within ServiceNow Expert Services (who provide product expertise in partnership with ServiceNow Product Management) providing expert advisory and building strong executive client relationships within the framework of a strategic program or project with ServiceNow implementing these solutions. This role will be pre-eminent ServiceNow representative for the Finance Supply Chain and/or related organizations (Finance Procurement Supplier Management Contracting etc.) and will be the connective tissue between all the aforementioned parties while ensuring an outstanding Client experience for the Finance organizations and the Programs Steering Committee.

Consultation must be based on best practices with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges bringing solution guidance business acumen and deep product expertise innovation and industry knowledge capital to our client.

Responsibilities

Serve as primary executive point-of-contact on projects focused on improvements in the clients Finance Supply Chain and/or related organizations using ServiceNows Finance & Supply Chain and related Solutions.

Guide the client and the business areas (mentioned in the direct bullet above) in defining their ServiceNow strategy ensuring alignment with their digital transformation objectives while leveraging your deep understanding of the platforms capabilities.

Understand customer requirements in collaboration with ServiceNow Expert Services and align them with ServiceNow Expert Services Product Success and Client Sales Teams to drive high-value impact for the Client in a roadmap for the current engagement and the Clients roadmap beyond it.

Align Client to defined roadmap and report/monitor ongoing progress against it managing client executives and stakeholders in partnership with ServiceNow Expert Services to mitigate blockers to drive success keeping the in-progress engagement on track.

Define at a solution and design level of detail technical and functional solutions aligned with our clients business problems and ServiceNow Implementation Best Practices providing options with pros cons and risks.

Serve as a liaison between Client and ServiceNow (including ServiceNows internal organizations) as a leadership point of contact for addressing challenges and concerns.

Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path technical issues.

Build and nurture strong trusted advisory relationships with client executives and stakeholders in the clients Finance Supply Chain and/or related organizations facilitating effective communication and collaboration between their corporation and ServiceNow.

Advise client on optimizing their service management processes leveraging benchmarks and best practices across the various organizations.

Stay abreast of ServiceNow product developments industry trends and emerging technologies like AI to identify opportunities for innovation and provide strategic insights to clients.

Lead office hours formal presentations webinars and other learning events tailored to field delivery stakeholders (advisory delivery GTM etc.) to showcase customer use cases and successes

Enable and mentor other members of the ServiceNow delivery team and partner ecosystem

Support sales activities like conducting sales presentations leading solutioning/scoping discussions/workshops estimating implementation engagement efforts in partnership with Services Account Executives Solution Sales Executives/Consultants and Sales Account Executives

Qualifications :

10 years of management consulting experience and/or prior experience as a Product Owner over Finance & Supply Chain Solutions is required preferably with ServiceNows Solutions.

At least 8 years of experience with related solutions include SAP ECC JD Edwards Coupa and/or Oracle required.

Candidates should have significant experience with ServiceNow or similar digitalization platforms and successfully lead end-to-end transformation projects across Finance Supply Chain and/or related organizations.

ServiceNow Source to Pay (SPO) Supplier Lifecycle Operations (SLO) Accounts Payable Operations (APO) Legal Service Delivery Accreditations are preferred Custom Application Developer (CAD) certification a plus.

Excellent executive communication presentation and stakeholder management skills are required.

Experience creating implementation design artifacts conducting solution presentations and obtaining customer acceptance of solution design.

Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes workflows and diagrams.

A strong technical background including application development software lifecycle management and system integrations is also necessary.

Fluency in English is mandatory and the ability to travel may be required.

For positions in this location we offer a base pay of $146400 - $256200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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