Customer Experience Office Manager

• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Training & development

• Customer Relationship Management: Build and nurture strong lasting relationships with clients to ensure satisfaction.
• Scheduling: Coordinate and manage lead appointments for the sales team ensuring efficient use of time and resources.
• Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
• Social Media Management: Regularly update and manage company social media accounts (Facebook Instagram Google Business etc.) including posting before-and-after photos promoting events and maintaining consistent brand voice to increase online presence and community engagement.
• Business Development: Identify and pursue growth opportunities including partnerships referrals and sponsorships to drive revenue and expand the business.
• Event Support: Assist in planning organizing and participating in home shows vendor events and other community events to promote the business and generate leads.
• Collaboration: Conduct weekly meetings to review new sales and current projects.
• QuickBooks: Organize and report data to Bookkeeper.
• Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
• Customer Satisfaction: Consistently strive for a 5/5 star rating maintaining exceptional service standards throughout the customer journey.

• Experience: Proven experience in office management; knowledge of the flooring industry is a significant asset but not a requirement.
• Communication Skills: Excellent verbal and written communication capable of managing phone and in-person interactions effectively.
• Organized and Detail-Oriented: Strong ability to multitask prioritize and maintain attention to detail.
• Proactive and Independent: Able to work without supervision anticipate needs and make decisions confidently.
• Tech Savvy: Proficient in using computer systems and software for scheduling tracking and project management (Salesforce Outlook Google Suite Excel etc).
• Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.

• Competitive Salary: $45000$55000 based on experience.
• Bonus Opportunities: Incentives to reward your success.
• Paid Time Off: PTO to support work-life balance including but not limited to national holidays.
• Company-Provided Equipment: Laptop and necessary technology for productivity.
• Supportive Work Environment: Team-oriented culture focused on growth and development.
• Professional Development: Paid training and ongoing learning opportunities.
• Full-Time Schedule: Monday through Friday with occasional weekends for events.

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.