Manager, Retail Experience
Manager, Retail Experience
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Job Description
NYBG Job Description
Title
Reports to
Manager Retail Experience
VicePresidentofRetailECommerce&BrandLicensing
Position Summary:
The Manager Retail Experience is responsible for the oversight and operational management of the NYBG Shop experience. The Manager plans and delegates all aspects of NYBG Shops day to day operations and ensures the smooth functioning of the shop. The Manager manages Shop staff while upholding high standards of customer service ensures all shop spaces are clean and organized and resolves any issues in a timely and professional manner reflective of NYBGs standards.
Specific Duties & Responsibilities:
- Manages shop staff including scheduling addressing staffing concerns escalation of employee concerns and makes recommendations for staff professional development
- Works closely with the warehouse staff to streamline stockroom deliveries
- Responsible for all aspects of customer service deliveries shop opening and closing procedures and maintaining a clean organized and safe environment
- Ensures proper care of all plants and basic knowledge of horticultural and non-horticultural products across all shop staff
- Responsible for assisting in the creation and execution of shop strategic and operational plans developed by senior retail management
- Works with the VP and Directors to optimize the efficiency of the shop including markdown strategy stock turn in-store and online promotions and in-store events
- Manages the shops financial accounting and proper reporting
- Manages the POS system cash register trouble shooting and updating inventory
- Submits work orders and monitors their completion
- Trains staff to take on new professional opportunities and projects
- Maintains a strong line of communication with staff and senior retail management ensuring completion of projects
- Upholds the vision standards and procedures for NYBG Shop and Retail staff
Qualifications:
- 8 years retail management experience horticulture experience a plus
- Excellent leadership communication organization and delegation skills
- Keen eye for merchandising
- Attention to detail and professionalism in all interactions and correspondence
- Responsible and dependable and the ability to function as both a leader and team player in a collaborative environment
- Knowledge of Shopify POS Microsoft Office (Excel Outlook Word)
- Flexibility in working weekends and some evenings
- Ability to move or lift up to 30 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Baseline Work Schedule:
35-hours a week; Wednesday - Sunday 9-5 and/or 11-7; occasional evenings and/or holidays required based on NYBGs evening/events schedules.
Salary: $75000
Required Experience:
Manager
Employment Type
Full-Time
