Senior Engineering Manager - ECC
Senior Engineering Manager - ECC
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Job Description
About Us
Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services making the company a 100% compliant cloud calling operator.
Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India Southeast Asia the Middle East and Africa. Today the omnichannel contact centre communication API suite and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement.
Some of the customers include MNC Group Indonesia DHL Malaysia Telekom Malaysia Grab Finmas HDFC Bank ICICI Bank RBL IDFC First bank Swiggy Zomato etc.
Exotel has $50 million ARR and a $100 million Series D funding round.
Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.
Tech @ Exotel
Our focus is on building a very fault-tolerant loosely coupled scalable and real-time distributed system. We are generally agnostic of language technology or tools. Currently our tech stack is built on springboot Java Angular and GWT. We use CITUS Postgre SQL as data stores kafka Redis as streaming and caching services. We emphasize a lot on clean abstractions of code loosely coupled services and good coding practices We are very strong believers in you built it you own it!. And running a distributed system is very different from just building one! We are crazy about high availability
What will you do
Project Management
Work with the product management team to create an engineering roadmap that aligns with the product roadmap. Translate engineering roadmap into executable internal projects and own the end-to-end execution of these projects. Plan execute and deliver projects as per schedule content and quality metrics. Manage the day-to-day activities of the engineering team using Agile practices. Keep stakeholders continually updated on the progress of projects and operations. Track and report engineering health metrics (such as bugs by severity production incidents etc.)
People Management
Hire and mentor a team of engineers Manage learning and development and performance of your team. Own Conceptualize and Build a tech-focused team
Technical Work
Core stakeholder to all technical design and architecture of team. Review code test plans and deployment plans. Focus and Strengthen all aspects of reliability
What do we look for
Must Haves
Engineering Experience
12 years of experience with a Bachelor / Masters Degree in Computer Science or equivalent.
3 years of experience in development of backend/platform components or systems REST API client libraries etc.
3 years of experience in technologies: Java springboot (or equivalent tech) Javascript React Postgres/Kafka etc.
Management Experience
3 years experience in planning executing and delivering software projects/product features using Agile methodologies.
3 years experience in managing a team of software engineers.
3 years of effective stake-holder management including product managers functional heads and other engineering managers.
Good to Have
Experience in Enterprise contact center systems Enterprise middleware or CRM systems.
Experience in integrating with CRMs / ERP systems.
Experience in distributed and scalable systems.
Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.
Required Experience:
Manager
Employment Type
Full-Time
