Supply Communications & Engagement Senior Manager
Supply Communications & Engagement Senior Manager
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Job Description
We power peoples progress.
At Preply were all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor craft a personalized learning journey and stay motivated to keep growing. Our approach is human-led tech-enabled - and its creating real impact. So far 90000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change fuels ambition and drives progress that matters.
Meet the team!
At Preply we take pride in having the largest and most diverse base of tutors among all online language learning platforms. Our tutors play a crucial role in our vision to power peoples progress. We are constantly pushing the boundaries conducting hundreds of AB tests and identifying opportunities to enhance the experience for both our students and tutors.
As a member of the Supply Operations squad youll lead the Supply Communications & Engagement team which is responsible for delivering life-changing learning and engagement experiences for over 100000 tutors all over the world. In this role you will shape how we communicate with enable and engage tutors at scale - ensuring they feel confident connected and empowered to succeed on Preply.
Youll manage a high-performing team of senior specialists across communications instructional design and community engagement. Working closely with Brand Product CRM and CX youll deliver proactive enablement high-impact programs and scalable go-to-market strategies for new features policies and tutor segments.
What youll be doing
Team Leadership & Strategy
- Coach and grow team members fostering a culture of ownership collaboration and innovation
- Own and articulate the long-term vision for how Preply enables and engages its tutor base through learning communication and connection
- Evaluate current tools channels and workflows and propose scalable improvements that enhance consistency speed and quality
Cross-functional Program Ownership
- Own and lead strategic tutor-facing initiatives collaborating closely with Brand CRM Product and CX teams (eg. mentorship programme)
- Shape and execute multi-channel go-to-market campaigns and adoption strategies for new tutor policies features and teaching content
- Work with Product and CX teams to proactively identify and address tutor pain points via targeted communication and engagement initiatives
Tutor Engagement & Communications
- Oversee the design and execution of flagship tutor engagement initiatives (online or offline): community platform Tutor Cafs Mentorship Programme and the annual Tutor Conference (>15K attendees)
- Lead the launch of anew LMS and the migration of key tutor-facing content while ensuring the design and delivery of engaging scalable tutor learning experiences
- Own the strategy and quality oftutor-facing messaging across all relevant channels - including email in-product webinars social and community touchpoints
- Scale Preplysonline tutor community as an inclusive space for peer connection knowledge-sharing and tutor-led support - fostering positive sentiment a sense of belonging and tutor-driven engagement across the platform
What you need to succeed
- Proven experience in content creation and managing communications engagement or CRM teams with demonstrated success in leading through change and growth
- Minimum 3 years of people management experience
- Track record of scaling programs that engage large external audiences (e.g. customers educators communities or creators)
- Deep understanding of multi-channel content strategy go-to-market (GTM) execution and audience segmentation
- Strong program and stakeholder management skills with the ability to align cross-functional partners around shared goals
- Excellent communication and storytelling skills both written and verbal with a sharp eye for clarity consistency and tone
- Strategic thinker with a strong bias toward action iteration and continuous improvement
- Comfort using metrics and tools to assess program effectiveness and inform iteration (e.g. Looker)
- Experience with learning platforms (LMS) online community engagement tools or content management systems
- Familiarity with fast-paced cross-functional environments such as tech edtech marketplaces or consulting
- Deep empathy for educators or service providers and an ability to advocate for their experience in cross-functional settings
Nice to Have
- Experience organising large-scale events virtual conferences or mid-scale community activations
- Familiarity with online reputation management (ORM) social listening tools or external communications strategy
- Experience collaborating with CRM or lifecycle marketing teams
- Understanding of brand voice and tone governance in global organisations
Why youll love it at Preply
- An open collaborative dynamic and diverse culture;
- A generous monthly allowance for lessons on Learning & Development budget and time off for your self-development;
- A competitive financial package with equity leave allowance and health insurance;
- Not in Barcelona We offer an attractive relocation package to join us in our Preply Barcelona Hub
- Access to free mental health support platforms;
- Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
- The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).
Our Principles
- Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
- We do it for learners - For both Preply and tutors learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
- Keep perfecting - To create an outstanding customer experience we focus on simplicity smoothness and enjoyment continually perfecting it as every detail matters.
- Now is the time - In a fast-paced world it matters how quickly we act. Now is the time to make great things happen.
- Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals focus on what matters and utilize our resources efficiently.
- Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories unlocking meaningful insights to guide our decisions.
- Growth mindset - We proactively seek growth opportunities and believe todays best performance becomes tomorrows starting point. We humbly embrace feedback and learn from setbacks.
- Raise the bar - We raise our performance standards continuously alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
- Challenge disagree and commit - We value open and candid communication even when we dont fully agree. We speak our minds challenge when necessary and fully commit to decisions once made.
- One Preply - We prioritize collaboration inclusion and the success of our team over personal ambitions. Together we support and celebrate each others progress.
Diversity Equity and Inclusion
Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.
Preply will consider all applications for employment without regard to race color religion gender identity or expression sexual orientation national origin disability age or veteran status. Together we are The World Class.
#LI-BV1
Required Experience:
Senior Manager
Employment Type
Full Time
