This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

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THIS WORK MATTERS!

Are you a dynamic and visionary leader with a passion for driving growth and creating a positive impact Were looking for a Student Health Center (SHC) Operations Program Supervisor to join our team and help shape the future of our program.

SHC is a unit within Multnomah Countys Community Health Center. The program provides primary care health care in 9 SHCs in coordination with five school districts: David Douglas Parkrose Centennial Reynolds and Portland Public Schools and the Behavioral Health divisions School Based Mental Health program.

As the SHC Operations Program Supervisor you will be the driving force behind our daily operations. Youll be responsible for everything from ensuring our patients receive high-quality affordable care to managing the behind-the-scenes activities like scheduling quality control and facilities.

Youll also play a key role in developing a strategy for future growth and financial sustainability all while making sure our work aligns with our mission and vision.

As the SHC Operations Program Supervisor in consultation with the SHC and Primary Care leadership your duties include:

• Leadership & Strategic Management: You will direct operational activities including setting policy and priorities managing resources and ensuring operations align with organizational goals. This includes leading your team exploring solutions to complex problems and collaborating with various stakeholders to achieve strategic objectives.

• Operational Excellence & Business Acumen: You will be responsible for the efficient and effective execution of program operations analyzing data to make informed decisions and manage risks. You will also serve as a role model embodying the programs values and fostering a culture of professional development collaboration and exceptional customer service.

• Fiscal Management and Strategy: You will assist the program manager to oversee the financial health of the program including monitoring financial performance managing the budget and taking corrective action as needed. This includes finding new revenue streams exploring business opportunities and developing plans to ensure the programs long-term financial viability.

• Team Leadership and Development: Youll be responsible for managing a high-performing team. This includes hiring supervising coaching and evaluating staff performance as well as fostering a supportive culture that encourages professional growth and holds team members accountable.

• Human Resources & Diversity Management: You will collaborate with Human Resources on licensing and certifications and you will proactively manage staffing levels and employee morale. A key part of your role will be to champion diversity and inclusion showing how it directly contributes to business strategy and successful outcomes.

• Stakeholder Engagement and Quality Assurance: Youll be a program representative participating in committees and providing expert consultation to external agencies and officials. This involves evaluating the quality of services through data analysis and feedback from clients and partners ensuring continuous improvement based on best practices and customer satisfaction.

• Compliance and Problem-Solving: You will ensure the program and its staff adhere to all relevant laws regulations and safety standards. This role also involves using performance improvement principles to address and resolve issues raised by staff clients and other stakeholders fostering a culture of trust and collective problem-solving.

• Operational Oversight and Planning: You will regularly monitor the status of operations customer care and staff needs through direct observation and analysis. You will also use data to formulate objectives determine resource needs and create new procedures and protocols to ensure continuous progress and improvement.

• Subject Matter Expertise and Advisory: Youll act as a specialist in a technical area offering expert advice and assistance on complex issues to both staff and external parties. This involves serving on management teams contributing to program development and providing technical guidance.

Why Join Us:

• Make a meaningful impact: Your work directly impacts the health and well-being of our community members.

• Continuous growth: We invest in your professional development providing opportunities for learning and advancement.

• Supportive team environment: Join a passionate team dedicated to collaborative success and innovation.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the Countys attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Multnomah County offers an exceptional benefits package including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Our Commitment to Safety Trust and Belonging: Multnomah County is committed to developing nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

TO QUALIFY:

We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

• Bachelors degree in healthcare administration business management or related field. (In lieu of a degree we will consider relevant education and experience)

• 3 years of experience in healthcare operations management with a strong understanding of financial management supervision and quality improvement.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Excellent communication skills with the ability to foster a culture of inclusion and collaboration.

• Experience leading and supervising teams.

• Project management skills/ experience.

• Overseeing facility repairs and renovations with multiple stakeholders

• Experience in Epic EHR systems.

*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. A completed online application.

2. Attach a Resume demonstrating you meeting minimum qualifications; AND

3. Attach a Cover Letter that expands on your resume addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

• Internal applicant: If you are an internal candidate (current employee including on-call regular trial service limited duration and temporary employee) your job application will consist of the career profile that you complete in Workday. Before you apply please make sure to do the following:

  • Navigate to your profile in Workday (see: My Career Profile) and click on the My Career section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History Education Skills Languages Certifications etc.).

  • When completing the application on Workday as an internal candidate you will need to scroll down to see the Resume/Cover Letter section on your screen. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers unpaid interns contractors and community partners) through you will come to a page where you will see the Resume/CV section. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• Do not click the Submit button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the My Applications section. You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment (if applicable)

• Background reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Equal Pay Law:

Please note that the pay range provided for this position is meant to give a general idea of the potential earnings for the role. However the actual compensation will be determined according to the Oregon Equal Pay Law taking into consideration factors such as candidates relevant experience and education. Candidates should anticipate initial offers within the listed pay range which may not necessarily be at or near the highest end of the range.

Inclement Weather and Disasters - Serving the Public Even During Disasters:

Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.

ADDITIONAL INFORMATION:

Type of Position: This position is not eligible for overtime.

Type: Non-Represented

FLSA: Exempt

Location: Gateway Childrens Center Service Building: 10317 E Burnside St Portland OR 97216

Schedule: Monday - Friday 7:30am - 4:00pm and available until 5:30pm on established clinic late days

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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