IT User Technical Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
- Provide 2nd level technical desktop support for both corporate users and traders.
- Must efficiently monitor ticket tool queue for requests and action/resolve in a timely manner withinSLAguidelines.
- Appropriately escalate problems or issues when required.
- Effectively work with other support groups to achieve final resolution.
- Provide support for projects when required within function.
- Be able to multi-task in a fast paced financial services environment.
Basic Qualifications
Education / Experience
- Experience in supporting Windows environment desktops and laptops
- College Degree or international Equivalent (Preferably computer science related degree)
Personal Skills
- Excellent interpersonal/ communication/ written (documentation) skills and able to communicate technical information to non-technical users
- Must possess excellent customer services skills. Be able to communicate effectively with customers management and other support teams both verbally and written.
- Energetic highly motivated and flexible with working hours/shifts.
- Must be flexible to cover overlaps on shifts when necessary and also on call coverage during late weeknights and on weekends.
- Be a quick learner with good problem solving skills.
- The ability to work in a high pressure; fast paced environment
Technical
- Applicants must have broad knowledge of Windows Operating Systems (preferably XP) Microsoft Office applications Outlook Internet Explorer
- Experience installing/configuring PC applications troubleshooting connectivity issues and conducting/troubleshooting system diagnostics
- Experience with installing configuring and troubleshooting PC/Laptops Blackberry PDAs PC Hardware and peripheral to include printers in Windows environment.
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
