After-Sales Quality Engineer
After-Sales Quality Engineer
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Job Description
About BYD
BYD is a leading high-tech multinational enterprise headquartered in Shenzhen China. Employing over 700000 people worldwide it operates across four core business sectors: IT automotive new energy and rail transit. As a global pioneer in new energy solutions BYD is committed to building a zero-emission ecosystem reconnecting humanity with nature and creating a world of clean air.
BYD Europe B.V. located in Hoofddorp the Netherlands serves as the marketing and sales headquarters of BYD Co. Ltd. (Shenzhen). We provide a full range of BYD electric vehicles including all-electric passenger cars all-electric buses and all-electric forklift trucks dedicated to advancing green mobility across Europe.
About the Role
We are looking for a skilled After-Sales Quality Engineer to join our team. This role focuses on guiding and managing after-sales technical personnel driving the improvement of their product analysis capabilities and management methods. You will also take the lead in following up on after-sales matters of assigned projects providing technical support to clients and promoting product improvement to ensure customer satisfaction and the achievement of after-sales targets.
Key Responsibilities
- Guidance and Management of After-Sales Technical Personnel
- Provide guidance and management to after-sales technical personnel develop targeted training and improvement plans.
- Enhance the teams product analysis capabilities and optimize their work management methods to improve overall work efficiency and professionalism.
- After-Sales Project Follow-Up and Technical Support
- Lead the follow-up of after-sales matters for assigned projects including systematic collection and sorting of relevant after-sales data.
- Deliver on-site technical support services to clients and handle online consultation services; track analyze and judge customer-raised issues and provide feasible solutions to meet customer needs.
- Technical Communication and Analysis Conclusion Tracking
- Participate in and supervise the maintenance of technical communication between the R&D department and the after-sales service department ensuring smooth information transmission.
- Track the output of relevant product analysis conclusions from the R&D team and ensure that analysis results are effectively applied to after-sales problem-solving.
- Emergency Response and Customer Satisfaction Improvement
- Participate in the response and handling of after-sales emergency incidents verify the feasibility of handling plans in a timely manner.
- Take proactive measures to prevent the escalation of incident impacts effectively resolve customer concerns and continuously improve customer satisfaction.
- Product Improvement Promotion and Target Achievement
- Lead the follow-up management and promotion of after-sales product improvement initiatives and track the entire implementation process.
- Form a closed-loop management of after-sales problems to ensure that each issue is properly resolved; drive the achievement of established after-sales performance targets.
Your Profile
- Bachelors degree or above is preferred with majors in Engineering Electrical Engineering Mechanical Engineering Automotive Engineering Management or related fields being an advantage.
- Minimum of 5 years of work experience in quality management within the automotive industry with a deep understanding of automotive after-sales quality control processes.
- Fluent in English which can be used as a working language; proficiency in an additional small language (e.g. German French Spanish etc.) is highly desirable.
- Willingness to travel for work as required to provide on-site support for clients or participate in cross-regional after-sales work.
- Strong problem-solving analytical and communication skills; able to coordinate cross-departmental resources to promote work progress.
- Good sense of responsibility and urgency capable of effectively responding to and handling after-sales emergencies.
We Offer
- Ample career development opportunities within a fast-growing after-sales and quality team supporting your professional growth and advancement.
- A competitive remuneration package based on your work experience and performance paired with a comprehensive pension plan.
- 25 annual holidays with the option to purchase an additional 5 holidays to balance work and personal life.
- A commuting allowance when working from the office reducing your daily travel expenses.
- Regular departmental and company-wide team-building activities to foster a collaborative and inclusive work culture.
Our Purpose
BYDs core purpose is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We are seeking talents who align with this mission and are eager to make a positive impact by joining our diverse and dynamic team
If you are passionate about automotive after-sales quality management and meet the above requirements we look forward to receiving your application!
Employment Type
Full Time
