OpenText Content Server
OpenText Content Server
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Shift Location Bangalore / Pune only
Shift Timings 6:30 AM
JD:
Key responsibilities you will have
Role Responsibilities
Analysing and providing BAU LO support for in scope applications and being accountable for the same
Service level agreement (SLA) adherences to incidents/requests/problem tickets
Coordinate with IAG business or lead for DR testing Infrastracture/Software upgrade/patching in in-scopre environments applications daily health check and remediation activities.
Work on small compulsory changes impact analysis coding business verifications promoting to prod and non-production environments
Work closely with IAG tech leads and IM for the project handover to BAU LO support team and document it.
Work closely with integrated upstream and downstream systems for root cause analysis
In the event of P1/P2 incidents participate in the major incident management (MIM) call and target to resolve issues within agreed SLA. Later track the root cause analysis in the problem tasks for permanent fix if any.
Managing stakeholder communications.
Coaching and mentoring of peers.
Work closely with IAG leads for small change and tech debt prioriitizatio
Employment Type
Full-time
