OpenText Content Server

Trigent Software Private Limited

Job Location:

Pune - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Shift Location Bangalore / Pune only

Shift Timings 6:30 AM

JD:

Key responsibilities you will have

Role Responsibilities

Analysing and providing BAU LO support for in scope applications and being accountable for the same

Service level agreement (SLA) adherences to incidents/requests/problem tickets

Coordinate with IAG business or lead for DR testing Infrastracture/Software upgrade/patching in in-scopre environments applications daily health check and remediation activities.

Work on small compulsory changes impact analysis coding business verifications promoting to prod and non-production environments

Work closely with IAG tech leads and IM for the project handover to BAU LO support team and document it.

Work closely with integrated upstream and downstream systems for root cause analysis

In the event of P1/P2 incidents participate in the major incident management (MIM) call and target to resolve issues within agreed SLA. Later track the root cause analysis in the problem tasks for permanent fix if any.

Managing stakeholder communications.

Coaching and mentoring of peers.

Work closely with IAG leads for small change and tech debt prioriitizatio

Shift Location Bangalore / Pune only Shift Timings 6:30 AM JD: Key responsibilities you will have Role Responsibilities Analysing and providing BAU LO support for in scope applications and being accountable for the same Service level agreement (SLA) adherences to incidents/reque...