Customer Services Executive
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Title: Customer Services Executive
Salary: 19000 - 22000 negotiable.
Reporting to: Head of Customer Services Composed Ltd
Based:Leicester Square London UK
Type of role:Full-time position. Must be flexible to cover weekends and national holidays when necessary.
Composed is a digital start-up from Universal Music Group the global music leader.
Working as part of a tight-knit team the Customer Services Executive will respond to the needs of our ever-growing customer base by providing industry-leading support for the Composed service.
Overview of responsibilities
- Responding to customer queries and complaints via email
- Handling reactive social media
- Troubleshooting technical issues and liaising with our technology team to resolve them
- Reporting trends in customer feedback to the Head of Customer Services
Person specification
Essential:
- Must be passionate about music and technology
- Previous experience in a customer service role
- Educated to degree-level
- Exceptional English communication skills (written and spoken)
- Must be outgoing personable motivated and a team player
Desired:
- Knowledge of and enthusiasm for classical music
- French German or Spanish language skills
Diversity and inclusion
Composed is an equal opportunities employer and committed to the principle of diversity.
Disclaimer
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However the business operates in an environment that demands change and the job holders specific responsibilities and activities will vary and develop. Therefore the job description should be seen as indicative and not as a permanent definitive and exhaustive statement.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
