Service Advisor

Burnsville - USA

Monthly Salary: Not Disclosed

Posted on: 09-09-2025

Vacancies: 1 Vacancy

Job Summary

Service Advisor

Classic Collision is now hiring a Service Advisor for our location. Classic Collision was established in 1983 in Atlanta Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety quality integrity and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay benefits and career advancement opportunities.

We look forward to you joining our team!

Responsibilities

Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle
Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines
Partners with the insurance companies to manage customers claim to insure the best customer experience
Maintains communication with customers providing updates on repair process
Coordinates with technicians to confirm all aspects of the damages are identified
Maintains customer satisfaction scores according to company standards
Perform quality inspection prior to vehicle delivery to the customer
Perform other related duties as assigned

Qualifications

Must be at least 18 years of age
Valid Drivers License Required
Ability to provide clear concise information in writing via phone and in-person
Prior collision estimating experience preferred
Familiar with estimating systems CCC1preferred
I-CAR / ASE certification preferred
Strong organizational skills
Successful completion of background check required

Behaviors/Competencies:

Integrity -Respect and accountability at every level and in every interaction

Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit. Supports everyones efforts to succeed

Physical & Environmental

While performing the duties of this job the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand sit and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision peripheral vision and the ability to adjust addition abilities for assessing the accuracy neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Classic Collision is an Equal Opportunity Employer:

As an equal opportunity employer Classic Collision does not discriminate against any employee or candidate based on age race gender identity gender expression genetic information national origin physical or mental disability protected veteran status religion sex (including pregnancy) sexual orientation or any other characteristic protected by all applicable federal state and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application please

e-mail. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Required Experience:

Unclear Seniority

Service AdvisorClassic Collision is now hiring a Service Advisor for our location. Classic Collision was established in 1983 in Atlanta Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put s...

Service Advisor

Classic Collision offers competitive pay benefits and career advancement opportunities.

We look forward to you joining our team!

Responsibilities

Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle
Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines
Partners with the insurance companies to manage customers claim to insure the best customer experience
Maintains communication with customers providing updates on repair process
Coordinates with technicians to confirm all aspects of the damages are identified
Maintains customer satisfaction scores according to company standards
Perform quality inspection prior to vehicle delivery to the customer
Perform other related duties as assigned

Qualifications

Must be at least 18 years of age
Valid Drivers License Required
Ability to provide clear concise information in writing via phone and in-person
Prior collision estimating experience preferred
Familiar with estimating systems CCC1preferred
I-CAR / ASE certification preferred
Strong organizational skills
Successful completion of background check required

Behaviors/Competencies:

Integrity -Respect and accountability at every level and in every interaction

Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit. Supports everyones efforts to succeed

Physical & Environmental

Classic Collision is an Equal Opportunity Employer:

Reasonable Accommodations:

e-mail. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Required Experience:

Unclear Seniority