Forecasting and Planning Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What Youll Do

• Creates and maintains strong linkages with internal business partners.
• Produces Short Term and long Term forecasts using econometric data adjusting for seasonality and variance.
• Maintains and modifies call center forecasting models.
• Recommends operational processes that improve occupancy and statistically analyzes the impact of process improvement efforts on the business.
• Leads the staff plan review process with operations making recommendations on staffing utilization.
• Organize and lead discussions related to the assigned portfolio of business.
• Using historical data along with available business intelligence forecast daily weekly and period level contact volume and AHT
• Generate accurate long-range (4-18 months) projections.
• Generate Daily short-range (4 weeks) projections
• Present forecast results in a clear concise and useful way.
• Assist business partners with the analysis and interpretations of WFM forecasting data and make recommendations for changes to optimize productivity
• Partner with Customer Service support teams to support process improvement initiatives
• Ensures cohesion between period and weekly level forecast and the short range daily and interval level forecasts.
• Maintain advanced Forecast models using Anaplan and Excel.

What Were Looking For

• Strong critical thinking and the ability to work proactively and independently 2 or more years of forecasting and/or planning experience.
• Understanding of statistical time series modeling techniques and ability to apply theoretical techniques to real world issues.
• Strong oral and written communication skills and be able to build and maintain effective collaborative relationships.
• Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation.
• Degree in Statistics Industrial Engineering Engineering or related technical fields are preferred. Bachelors degree or equivalent experience or 6 years related workload management experience.
• Database management skills.
• Minimum of 2 years call center experience and/or minimum 18 months resource planning experience.
• Good working knowledge ofIEX or Aspect ability to organize set priorities and multi-task within timescales effective management of time good understanding of processes and structure.
• Extremely accurate in generating reports and presentation of data.
• Excellent verbal written communication and influencing skills.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!