3rd Level Support Engineer for Data Center
3rd Level Support Engineer for Data Center
Posted on :
09-09-2025
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1 Vacancy
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Job Description
Jobs Description
- Acts as a technical expert and provides support on a world-wide basis.
- Handle a wide range of technical support problems*from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution
- Review troubleshooting data in the form of network topologies and crash dumps logs packet captures or other device files for anomalies.
- Provide 2nd & 3rd level support for Regional Data Centers as well other Data Centers within APAC region.
- Provide 3rd level support for LAN & WAN issues for the office in the APAC region.
- Perform support for Data Center & Secure Internet Hosting design and implementation when required by Global office or Head Quarter.
- Create and maintain documentation for new and existing implementation in the Data Centers.
- Create detail design of connectivity for a new system that will be connected in the Data Centers when its required by Central team
Qualification
- Having min 10 years of experience in the networking field especially in the Data Center operation troubleshooting & design
- Having deep knowledge in the network infrastructure operation troubleshooting & design with emphasis in the Global or Regional Data Center Network
- Having deep and proven knowledge and experience in the Data Center Security requirements and design (FW IPS Threat Management etc).
- Certification from well-known networking company that is minimum equivalent to CCNP level from Cisco will highly considered.
- CCIE level will be a definite plus. Having proven knowledge on designing and building Networking and Data Center Solutions
- Excellent written and verbal communication skills and a proven ability to work as part of a team are essential requirements for this position.
Employment Type
Full Time
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