Partner Success Executive- Kolkata
Partner Success Executive- Kolkata
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Job Description
About Us
At Vahan we are building the first AI-powered recruitment marketplace for Indias 300 million-strong blue-collar workforce. Backed by leading investors like Khosla Ventures Y Combinator and Airtel our vision is to become the go-to platform for blue-collar professionals empowering them with economic opportunities tools and support to thrive.
We partner with some of Indias most recognized names such as Swiggy Zomato Rapido and Zepto and are committed to transforming lives at scale.
Role Overview
We are looking for a proactive and empathetic Executive who will play a key role in nurturingVahan Leads (VLs) as they progress from completing their 50th to 150th First Order will be the primary bridge between Cluster Team and the VLs in this critical earlystage handholding and providing personalized support solving operational issues andaccelerating their growth and engagement.
What Youll Be Doing
Accelerating Transition: Accelerate transition for relatively new VLs from 50FODs a month to 150FODs.
Vendor Handholding: Act as a trusted partner to newly acquired VLs guiding them through platforms best practices incentive structures clients processes and performance levers.
Performance Tracking: Monitor VLs delivery milestones flagging drop-offs early and proactively intervening to sustain and grow performance up to 150 FODs. This would involve keeping a track of VLs lead source TC alignment and spread and overall placements.
Issue Resolution: Troubleshoot day-to-day queries and resolve blockers in real time largely through on-ground visits and wherever needed - remote support.
Process Familiarity & Upskilling: Drive basic operational and behavioral training via 1:1 or group interventions (digital or physical) to strengthen retention.
Data-Driven Nudges: Leverage internal dashboards and performance data to identify struggling vendors and execute targeted nudges.
Feedback Loop: Collect and channel ground-level VL feedback to Head of Nursery POD and the respective Cluster Head.
Youll Thrive in This Role If You:
Have 13 years of experience in field operations channel management customer success or community engagement.
Are empathetic and approachable able to build rapport quickly with blue-collar workers.
Enjoy up-skilling and mentoring especially with first-time platform users.
Have strong problem-solving skills and the ability to think on your feet.
Are data-conscious and comfortable using simple tools (Excel G-Suite dashboards) to track performance and insights.
Are fluent in the local language relevant to your geography besides English and Hindi.
Are a self-starter and love being on the ground building something from scratch.
Why Join Us
Make a real impact by empowering Indias informal workforce during their most critical growth phase.
Work with a mission-driven team thats passionate about solving deep-rooted challenges.
Enjoy benefits like wellness leaves comprehensive medical insurance and competitive pay.
Join us and help shape the future of workone vendor at a time.
Employment Type
Full-Time
