Modern Workplace Lead

Job ID:42777
Location:Birmingham : 1 Trinity Park : Bi
Position Category:Information Technology
Position Type:Employee Regular

LRQA is a global assurance provider with operations in over 100 countries and a mission to delight our customers. We have a diverse portfolio of assurances activities that range from Security ESG and Supply Chain and many more.

As our Modern Workplace Lead you will act as a vital member of the Infrastructure department leading a cross-functional team focused on delivering support and functionality of the M365 Productivity suite of tools and services (Office OneDrive Teams Sharepoint) EUC device builds and management (Intune MDM Autopilot) large-scale user migrations including Email Sharepoint and Teams and technical end-user support for the company.

As a strong and proactive leader in this space you will anticipate challenges associated with large (6000) userbases drive continuous improvement and implement best-in-class workplace solutions. You will have strong and demonstrable stakeholder management project management and forecasting skills and be able to mentor and drive junior to senior team members to achieve their best.

Key Responsibilities:

Leadership & Strategy

• Lead and mentor a team of engineers and specialists in the management of EUC and M365 services.
• Drive sprint-based work management within the team to assist in consistent delivery across the function
• Develop and implement strategies to optimize the use of Microsoft 365 tools across the organization.
• Act as the primary point of contact for all M365 modern workplace initiatives collaborating with IT leadership and key stakeholders.

Microsoft 365 & Endpoint Management

• Oversee deployment configuration and management of Microsoft Intune for device provisioning and policy enforcement.
• Ensure effective use of Windows Autopilot for zero-touch device provisioning and lifecycle management.
• Manage security policies compliance and conditional access for devices applications and users within M365.
• Drive automation and self-service capabilities to improve the end-user experience and reduce IT operational overhead.

Collaboration & Productivity Tools

• Lead the management and governance of collaboration tools including Microsoft Teams SharePoint OneDrive and Viva.
• Define best practices and policies for usage security and governance across the M365 ecosystem.
• Enable end-users by providing training documentation and support resources to maximize the value of M365 services.

Security & Compliance

• Implement security best practices for identity and device management leveraging Microsoft Defender Conditional Access and Zero Trust principles.
• Ensure compliance with industry standards and regulations related to data protection and endpoint security.
• Monitor and respond to security incidents threats and vulnerabilities affecting end-user computing.

Migration & Integration

• Plan and execute large-scale user migrations between domains ensuring minimal disruption to business operations.
• Oversee email migrations including Exchange Online transitions and hybrid deployments.
• Manage SharePoint migrations ensuring seamless data transfer and optimal configurations.
• Utilize tools such as ShareGate and BitTitan to streamline migration processes and improve efficiency.

Innovation & Continuous Improvement

• Stay up to date with Microsofts latest product developments and industry trends in modern workplace technology.
• Drive innovation by evaluating new M365 features and identifying opportunities for improved business efficiency.
• Work closely with IT Service Management teams to streamline support processes and enhance user satisfaction.

Technical/Professional Qualifications/Requirements

• 5 years of experience managing enterprise M365 deployments for large (6000) userbases and 3 years leading cross-functional technical teams working across the Microsoft workplace ecosystem.
• Strong and autonomous leadership skills managing all levels of technical expertise and delivery in cross-functional teams.
• Strong technical expertise in Microsoft 365 services including Teams SharePoint OneDrive and Exchange Online.
• Practical experience with EUC Hardware (Dell Lenovo HP Apple)
• Experience of identity and access management (Active Directory Azure Entra Conditional Access MFA GPO SSO)
• Knowledgeable in asserting and maintaining endpoint compliance.
• Experience of working in an Agile environment and with a multi-disciplined team
• Clear and effective communication at all business levels - end user stakeholder and upper management able to disambiguate when necessary.
• Strong understanding of Windows Autopilot Intune and MDM solutions
• Solid automation and scripting skills (PowerShell Graph API) for managing M365 environments.
• Experience with ITSM tools such as ServiceNow and Halo and a solid grasp of ITIL around Release Deployment and Change Management
• Expertise in executing large-scale user migrations between domains email migrations and SharePoint migrations.
• Experience running and assisting in the management of small to mid-sized technical projects.
• Familiarity with migration tools such as ShareGate BitTitan and other relevant technologies.
• Excellent stakeholder management and communication skills with the ability to translate technical solutions into business value.
• Microsoft certifications (e.g. Microsoft 365 Certified: Enterprise Administrator Expert Modern Desktop Administrator Security Administrator) are highly desirable.
• Experience in ITIL frameworks and service management best practices is a plus.
• Microsoft certifications (e.g. Microsoft 365 Certified: Enterprise Administrator Expert Modern Desktop Administrator Security Administrator) are highly desirable.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance integrity and expertise we bring to our partnership with clients support their journey to a safer more secure and more sustainable future. (Group entities).

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