OWS Customer Planner Coordinator

Fort Worth, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

The OWS Customer Planner Coordinator will oversee the coordination of engine maintenance from initial job request through final billing. This role is on-site and involves partnering with technicians customers and GE facilities globally to ensure seamless operations. The work is critical to maintaining customer satisfaction and driving operational excellence.

The ideal candidate is a proactive problem-solver with a can-do attitude committed to team and customer objectives. They thrive in a fast-paced environment and are eager to learn and grow with advancements in technology and new engine models.

Located in Fort Worth Texas our On Wing Support (OWS) site specializes in quick-turn aircraft engine maintenance repair and field services for GE/CFM commercial aircraft engines. As part of a FAR-145 Repair Station the team is dedicated to delivering exceptional service to customers worldwide. Employees enjoy a culture of respect teamwork and continuous improvement supported by GE Aerospaces Flight Deck Lean methodology.

Job Description

Key Responsibilities:

Create work orders in SAP to initiate shop or field jobs in coordination with the Planning Team.
Set up new customers and contracts in SAP ensuring compliance with Know Your Customer processes.
Support the commercial team in quoting work scopes managing parts and logistics.
Assist the billing team with cost accumulations invoicing and accounts receivable reconciliations.
Coordinate with engineering to ensure timely work scoping for shop and field jobs.
Provide all-hands-on-deck support for Aircraft On Ground (AOG) situations.
Manage customer badging and access to airport properties.
Comply with safety requirements participate in investigations and escalate issues to leadership.
Participate in GENBA walks to identify defects and risks and work with the team on solutions.
Lead and participate in LEAN events using GE Flight Deck Lean methodology to drive continuous improvement.
Apply continuous improvement principles to standard work identifying sources of waste and customer dissatisfaction.
Availability to work flexible shift patterns including nights weekends and holidays.
Ability and willingness to support calls during off-hours for emergency situations.

Minimum Requirements:

Bachelors degree from an accredited college or university and 1 years of aircraft engine maintenance operations experience (or a minimum high school diploma / GED with an additional 4 years of aircraft engine maintenance operations experience).

Desired Characteristics:

Experience with SAP or comparable enterprise resource planning (ERP) systems.
Proficiency in Microsoft Excel including pivot tables and data analysis tools.
Previous experience with LEAP GE90 CFM CF6 CF34 and GENX engines including international field experience.
Knowledge of Aircraft Maintenance Manual and Engine Shop Manual procedures.
Demonstrated skills in quality compliance EHS and customer satisfaction.

At GE Aerospace we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here you will have the opportunity to work on really cool things with really smart and collaborative people. Together we will mobilize a new era of growth in aerospace and defense. Where others stop we accelerate.

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Additional Information

GE Aerospace offers a great work environment professional development challenging careers and competitive compensation. GE Aerospace is anEqual Opportunity Employer . Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

Required Experience:

Job Description SummaryThe OWS Customer Planner Coordinator will oversee the coordination of engine maintenance from initial job request through final billing. This role is on-site and involves partnering with technicians customers and GE facilities globally to ensure seamless operations. The work i...