FENERGO L2 Support
FENERGO L2 Support
Posted on :
09-09-2025
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1 Vacancy
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Job Description
We are seeking an experienced and technically skilled L2 Support Analyst to support the Fenergo CLM platform used for onboarding KYC client due diligence and regulatory compliance. You will handle escalated technical issues perform root cause analysis and support ongoing enhancements and system stability in coordination with business and vendor Responsibilities:Handle second-level support for the Fenergo platform resolving issues escalated from L1 teamsTroubleshoot complex platform issues related to workflows configurations API integrations UI errors and data issuesPerform root cause analysis using logs system tools and databasesUse SQL to query and validate client data workflow status and rule configurationsAnalyze and debug workflows UI logic validation rules and document handling in FenergoLiaise with internal stakeholders such as Compliance Operations and IT and coordinate with the Fenergo vendor for unresolved or system-wide issuesSupport regular platform releases patch deployments and hotfixes by validating changes in UAT or QA environmentsCreate and maintain knowledge base articles standard operating procedures and known error documentsMonitor and manage scheduled jobs batch processes and application alertsEnsure issues are addressed within agreed SLAs and participate in incident problem and change management processes
Employment Type
Full-Time
Key Skills
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