FENERGO L2 Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced and technically skilled L2 Support Analyst to support the Fenergo CLM platform used for onboarding KYC client due diligence and regulatory compliance. You will handle escalated technical issues perform root cause analysis and support ongoing enhancements and system stability in coordination with business and vendor Responsibilities:Handle second-level support for the Fenergo platform resolving issues escalated from L1 teamsTroubleshoot complex platform issues related to workflows configurations API integrations UI errors and data issuesPerform root cause analysis using logs system tools and databasesUse SQL to query and validate client data workflow status and rule configurationsAnalyze and debug workflows UI logic validation rules and document handling in FenergoLiaise with internal stakeholders such as Compliance Operations and IT and coordinate with the Fenergo vendor for unresolved or system-wide issuesSupport regular platform releases patch deployments and hotfixes by validating changes in UAT or QA environmentsCreate and maintain knowledge base articles standard operating procedures and known error documentsMonitor and manage scheduled jobs batch processes and application alertsEnsure issues are addressed within agreed SLAs and participate in incident problem and change management processes
Key Skills
- Computer Science
- SQL
- Active Directory
- VB.NET
- Information Technology
- Tcp/IP
- OS
- Information Security
- Infrastructure
- QA
- RFP
- Technical Assistance
- Setup
- Dns
- UNIX
About Company
Inside every Virtusan is a spirit defined by the drive to explore new frontiers, an intellectual curiosity, a need to challenge the status quo, and the inspiration to mind the greater good–all while impacting the bottom line. It all adds up to a culture of innovation.
