Lead Solution Architect
Lead Solution Architect
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Job Description
About Us:
Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotelpowers unified customer engagement to over 6000 companies in 60 countries including IndiaSE Asia the Middle East and Africa.
Today some of the fastest-growing companies in the emerging markets (Ola Swiggy FlipkartGoJek Byjus Urban Company HDFC Bank Zomato Oyo etc.) manage their customerengagement with Exotels suite of a communication API Ameyos omnichannel contact centre(merger) and Cogno AIs conversational AI platform (acquisition) over the cloud. We are a $100million Series D funded company with $60 million in ARR.
About the Role
We are looking for aSolutions Architect Leadto head Exotels Solutions Architecture team. This role is at the forefront of enterprise engagementsworking closely with large customers to understand their environment map requirements and design solutions using Exotels suite of products. You will be the technical face of Exotel in customer interactions ensuring our offerings are positioned adapted and deployed to maximize business impact.
Key Responsibilities
Enterprise Solutioning
Engage with enterprise customers to deeply understand their business technical landscape and communication needs.
Design and propose tailored solutions using Exotels existing product suite (Contact Center Voice & Messaging APIs IVR AI Bots etc).
Ensure solution fitment with customer IT and business environments including integration with CRMs helpdesks ERPs and other enterprise systems.
Customer Engagement & Pre-Sales Support
Partner with Sales to lead technical discussions demos workshops and RFP/RFI responses.
Build trust with customer technology and business teams by articulating Exotels value scalability and compliance readiness.
Create solution proposals architecture diagrams and integration blueprints.
Team Leadership
Lead and mentor a team of Solutions Architects; guide them in best practices for solution design customer engagement and technical presentations.
Establish repeatable frameworks playbooks and reference architectures for common customer use cases.
Cross-Functional Collaboration
Work with Product Management to channel customer feedback into future product improvements.
Collaborate with Customer Success and Engineering to ensure smooth solution delivery and handover post-sales.
Thought Leadership & Evangelism
Represent Exotel in customer forums as a trusted technical advisor.
Contribute to case studies and best-practice documentation.
Requirements
Experience
10 years in Solutions Architecture Pre-Sales Engineering or similar roles in enterprise technology.
Experience withCCaaS / CPaaS platforms cloud contact centers or enterprise communication solutions is preferred but alternatively experience in B2B Enterprise software solutioning
Ability to lead a team and handle customer situation
Technical Knowledge
Networking DC ILLs MPLS etc
Kubernetes concepts
Cloud solutions architecture (AWS or similar SA certification preferred)
Voice streaming SIP etc
Skills
Exceptional client-facing communication and presentation skills.
Ability to simplify complex technology for enterprise stakeholders (both technical and business).
Proven leadership in managing or mentoring teams of solution engineers or architects.
Experience with any large enterprise segments BFSI healthcare logistics or e-commerce domains.
Employment Type
Full-Time
