Data Services Consultant - Japanese

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Job Overview:

Data Services is an organization within SAP Concur that provides data analytics consultation report-writing services and training to customers who use SAP Concur hosted software applications such as Travel & Expense and Invoice modules.

The Data Services Consultant will manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices for specific customer profiles & industries. For customer-requested reports the Consultant will gather business requirements translate these business requirements into a design write the reports or dashboards and work with customers to distribute the results throughout their organizations.

Responsibilities as a Data Consultant will include but are not limited to the following:

Act as a subject matter expert for SAP Concurs reporting module for expense invoice and travel modules.

Manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices.

Build modify and maintain custom reports as per customers agreed business requirements.

Manage customers expectations (internal and external) with regards to reporting deliverables timeframes etc. by understanding the key business drivers and their prioritization.

Ensure completion of deliverables managing schedules meeting milestones delivering within budget and committed deadlines.

Communicate project status with the SAP Concur project manager and/or customer (as applicable).

Update progress in SAP Concurs project tracking tool.

Work on support cases from the reporting queue through to resolution (as needed).

Develop and maintain knowledge of SAP Concurs reporting module knowledge implementation practices and methodologies.

Be aware of and comply with all corporate policies (e.g. data security compliance audit etc).

Qualifications

Education Experience & Training required:

Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.

At least 3 years in consulting or related customer facing role.

At least 3 years work experience with data reporting and analysis.

Experience with Business Intelligence solutions.

Basic knowledge of SAP Concur software product a plus.

Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.

Ability to work productively in a fast-paced ever-changing environment

Ability to pass a background check

Job Specific Specialized Knowledge & Skills: (in order of priorities)

Exceptional written and verbal communication skills in the following languages:

o English

o Chinese (Mandarin)

o Japanese and/or Korean

Excellent presentation skills

Strong analytical consulting and troubleshooting skills

Project management skills

Strong organizational skills and ability to deliver on commitments

Creative solution development

Ability to effectively utilize data and system tools.

Strong computer skills/Microsoft Office knowledge

Proven ability to engage and interact with internal & external teams to resolve customer issues

Ability to persuade and influence

Ability to address and manage through ambiguous situations - assess situations problem solve and make decisions

Working environment (where major activities are carried out):

Office

Customer site (if applicable)

0-5% expected travel needs (if applicable)

Working hours:

40 hours per week

Flexibility in working hours as needed to meet customer obligations

Physical and Cognitive or Mental Requirements:

Major job activities physical requirements:

Use of computer and keyboard for extended periods of time on most or all workdays

Use of telephone throughout the workday as needed to conduct business

Working under time pressure

Working rapidly for long periods

Communicating and interacting with others

Major job activities mental requirements:

Multiple concurrent tasks

Ability to perform under stress

Writing reading and comprehension

Problem solving

Confidentiality

Customer contact

EOE:

SAP Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a diverse global work team. (M/F/D/V)

Location: Dalian

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

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Requisition ID: 435449 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid