International Sales Support
International Sales Support
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₹ 550000 - 700000
1 Vacancy
Job Description
Job description
What You ll Do on a Typical Day.
- Manage the resolution of Incidents across the full range of supported services. This includes timely acknowledgement prioritization communication escalation analysis and review.
- Be available to operate on a roster for enabling 24x7 operations including public holidays and weekends (shift based 5 working days rotating roster for 24x7 operations).
- Respond to critical incidents application issues as per defined protocols and SLA s
- Monitor various ticket queues globally to ensure tickets have not breached and ensure tickets are responded to in a timely fashion including critical incidents and any escalated issues.
- Responding promptly to application alerts and issues.
- Author Knowledge Articles relating to applications and new-found issues / resolutions for internal team.
- Research and solve issues/problems starting with minimal details including thinking outside the box to determine what might have caused the problem and the solution.
- Perform issue severity assessment quickly based on impact to the business and prioritize or de-prioritize accordingly.
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- Drives problem management and associated resolutions delivery with product management teams.
- Report production impact details to the management.
What We re Looking For
- For 12th /Under graduate / Graduate (Fresher / Experience)with excellent comskill
- Willing to work in a 24x7 rotational shift based role.
- ITIL certification will be a plus. Salesforce Administrator certification will be a plus.
- Good understanding of networking to support troubleshooting .
- Hands-on individual who is technically savvy & can work well with all levels and virtual teams both internal & external.
- Strong MS Office skills (Outlook Word Excel) preferred.
- High degree of personal accountability Highly disciplined and good time management skills.
- Expert problem-solving skills with an eye for detail.
- Customer and client focused.
- Self-starter quicker learner with ability and zeal to learn new skills and quickly adapt to changing environment & work with little guidance.
Professional Attributes :
1 - Good technical skills should possess with current technology
2 - Good communication skills both written verbal
3 - Should be a Tech-Savviness
4 - Flexible to work in all shift under pressure situations
5 - Good analytical skill Educational Qualification: Diploma/BE in computer technology Should be completed 15 years full time
CTC UPTO - 7LPA
TWO WAY CAB IS PROVIDED
HR PRABHJEET- &
Other benefits:
- Pick up & drop Facility will be provided.- Centralised pick up in morning and Home drop in night.
To apply Whatsapp your cv or Call ASAP
HR Sana- &
Send your resume to /
Contact Details:
To apply Whatsapp your cv or Call ASAP
Send your resume to @
PLEASE VISIT OUR WEBSITE -
NO FEES NO PAID SERVICES NO HIDDEN CHARGES
Required Experience:
Intern
Employment Type
Full-Time
