Associate Consultant (Hybrid)

About the Role:

The Associate Consultant completes critical infrastructure management tasks provides Tier 1 and Tier 2 support to clients and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients offices including new computer/device installation peripheral connections and networking cabling. Other work includes assembling equipment quotations monitoring alert conditions and interfacing with Sigma vendors.

Responsibilities

• Using a range of reporting tools evaluate alerts and sub-optimal conditions and escalate to appropriate Consultant.
• Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
• Based on predefined schedules complete client infrastructure management tasks.
• Visually inspect server patch status backups logs anti-virus email and hardware checks.
• Provide automated remote monitoring of backups ping status disk space etc.
• Under Consultant direction and following client-specific procedures unpack patch and test new client computers (workstations and laptops). If required install various software applications including Microsoft Office.
• Deliver install and test computers peripherals and other devices as directed by Consultant.
• As directed take ownership for resolving Tier 1 and Tier 2 support requests including; virus scans/removals password resets and device problems (printers mice monitors).
• Ensure equipment and parts are well organized identified and easily accessible.
• Enter tickets for time spent on both client and Sigma (internal) work.
• Seek assistance in solving client problem from sponsoring Consultant and if unable to quickly determine course of resolution escalate to Consultant or VP Operations.

Requirements

• Prior experience handling multiple customers at an IT consultancy or MSP a big plus
• Familiarity with modern operating systems
• Basic knowledge of networking and security concepts
• Comfortable with handling computer hardware including adding additional RAM and replacing hard drives video cards and network cards
• Capable of basic problem identification/escalation and providing basic technical support including virus removal and software installation
• Physically capable of picking up and moving computer hardware
• Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications
• Aspiration to become full-time Sigma consultant
• Must reside in Austin TX or the surrounding area in order to accommodate client onsite visits

Preferred Technical Skills/Knowledge

• Remote access technologies (VPN and RDS)
• Windows Server
• Active Directory
• File Systems and Shares
• Printers
• Mac and Windows Client Operating Systems
• Basic networking concepts (DNS DHCP NAT subnets)
• Microsoft 365 and Related Technologies Exchange Online SharePoint Teams
• Mobile devices (iOS Android)

Benefits

• Medical dental and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• SIMPLE IRA for eligible employees
• Stocked snack bar
• Company-sponsored outings
• Fitness center onsite