Associate Consultant (Hybrid)
Associate Consultant (Hybrid)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role:
The Associate Consultant completes critical infrastructure management tasks provides Tier 1 and Tier 2 support to clients and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients offices including new computer/device installation peripheral connections and networking cabling. Other work includes assembling equipment quotations monitoring alert conditions and interfacing with Sigma vendors.
Responsibilities
- Using a range of reporting tools evaluate alerts and sub-optimal conditions and escalate to appropriate Consultant.
- Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
- Based on predefined schedules complete client infrastructure management tasks.
- Visually inspect server patch status backups logs anti-virus email and hardware checks.
- Provide automated remote monitoring of backups ping status disk space etc.
- Under Consultant direction and following client-specific procedures unpack patch and test new client computers (workstations and laptops). If required install various software applications including Microsoft Office.
- Deliver install and test computers peripherals and other devices as directed by Consultant.
- As directed take ownership for resolving Tier 1 and Tier 2 support requests including; virus scans/removals password resets and device problems (printers mice monitors).
- Ensure equipment and parts are well organized identified and easily accessible.
- Enter tickets for time spent on both client and Sigma (internal) work.
- Seek assistance in solving client problem from sponsoring Consultant and if unable to quickly determine course of resolution escalate to Consultant or VP Operations.
Requirements
- Prior experience handling multiple customers at an IT consultancy or MSP a big plus
- Familiarity with modern operating systems
- Basic knowledge of networking and security concepts
- Comfortable with handling computer hardware including adding additional RAM and replacing hard drives video cards and network cards
- Capable of basic problem identification/escalation and providing basic technical support including virus removal and software installation
- Physically capable of picking up and moving computer hardware
- Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications
- Aspiration to become full-time Sigma consultant
- Must reside in Austin TX or the surrounding area in order to accommodate client onsite visits
Preferred Technical Skills/Knowledge
- Remote access technologies (VPN and RDS)
- Windows Server
- Active Directory
- File Systems and Shares
- Printers
- Mac and Windows Client Operating Systems
- Basic networking concepts (DNS DHCP NAT subnets)
- Microsoft 365 and Related Technologies Exchange Online SharePoint Teams
- Mobile devices (iOS Android)
Benefits
- Medical dental and vision insurance
- Life insurance
- Long-term disability
- Paid vacation
- Paid holidays
- SIMPLE IRA for eligible employees
- Stocked snack bar
- Company-sponsored outings
- Fitness center onsite
Required Experience:
IC
Employment Type
Full-Time
