Restaurant Host (part time) DoubleTree by Hilton San Francisco Airport

EOE/AA/Disabled/Veterans

This position will be working shifts as a Restaurant Host servicing guests in the hotels continued efforts to deliver outstanding guest service and financial profitability.

What will I be doing

A restaurant host is responsible for welcoming guests taking to go orders assist with inquiries and escorting guests to their seats for dining. Provide service in a friendly courteous professional and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order. Performs general cleaning tasks to adhere to health and safety standards. Specifically you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs
• Seat guests and manage the seating chart
• Monitor restaurant activity to determine seating and dining flow
• Take and enter to go orders and/or barista orders.
• Upsell when applicable
• Perform opening and closing duties as needed
• Side work including but not limited to cleaning stocking folding silverware etc.
• Ensure knowledge of menu
• Respond to guest inquiries and requests in a timely friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

The hourly rate is $25.00 and is based on applicable and specialized experience and location.

* Willing to cross-train as a restaurant server (hourly rate is $20.50 and is based on applicable and specialized experience and location)

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!