Sr. Solutions Consultant (EMEA)

Who are we

Founded in 2014 by Khadim Batti and Vara Kumar Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle from ideation to training to the deployment of software. Driving user productivity ensuring process compliance and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity Whatfix is the only DAP innovating beyond the category positioning itself as a comprehensive suite for GenAI-powered digital adoption analytics and application simulation. Whatfix product suite consists of 3 products - DAP Product Analytics and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including over 80 Fortune 500 companies such as Shell Microsoft Schneider Electric and UPS Supply Chain Solutions.

Investors: Raised a total of $270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Investments Peak XV Partners and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4 years by leading analyst firms like Gartner Forrester IDC and Everest Group.
• The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• On the G2 peer review platform Whatfix has received 77 Leader badges across all market segments including Small Medium and Enterprise in 2024 among numerous other industry recognitions.

About the Role

We are looking for a stellar Senior Solutions Consultant to help drive growth at Whatfix.

The ideal candidate will be an expert in the Whatfix platform from demo to Proof of Concept and will play a key role in supporting our Sales team by clearly articulating the value and benefits of our solution to prospects and customers. This role requires a strong track record of successfully evangelizing products through compelling presentations and live product demonstrations.

Fluency in German is a must as this role will involve working closely with German-speaking customers prospects and partners.

Responsibilities

• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform

• Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers

• Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences seminars etc.

• Evangelize Whatfix products to prospects customers and partners via presentations and product demos

• Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales Engineers

• Convey feature input and customer requirements to Product Management teams

• Partnering with sales executives to plan prepare and execute strategic deals in complex sales cycles including Discovery Calls Value Assessment calls and more

• Respond to objections during solution presentations and articulate the value and return on investment delivered

• Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape

• Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments

• Self-driven interest to learn more about customers business digital transformation trends in their industry and presenting a thought leadership on Whatfix solving their pain points

• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform

• Liaise with the Engineering Product Marketing and Sales teams to provide consultative product expertise for all customer needs

• Effectively communicate & build confidence with customers across teams (Engineering Product Marketing and Sales)

Qualifications

• 5 years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience

• Ability to study existing deployments across industries like Insurance Technology Financial Services Healthcare and to communicate the use cases and results to new prospects from these industries.

• Background in understanding existing deployments across applications like CRM (Salesforce Microsoft) HR (Workday Oracle SAP) and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms

• Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance Healthcare Technology Financial Services Manufacturing

• Consultative selling experience; listening to customer needs and shaping a shared vision for a solution

• Ability to creatively explain and present complex concepts in an easy to understand the manner

• Understanding of high-performance software and Enterprise SaaS

• Excellent written and verbal communication skills to communicate professionally

• Self-motivated with strong interpersonal and problem-solving skills

• Ability to work well in a highly dynamic team environment focussed on providing above-industry-standard customer service

• Ability to travel to on-site meetings

Perks / Benefits

• Mac shop work with the newest technologies

• 25 days of PTO for the calendar year and 8-10 public & bank holidays

• Equity Plan

• Paid paternal/maternal leave

• Monthly cell phone & internet stipend

• Paid UberEats lunches daily

• Private medical insurance & health cash plan

• Pension plan

• Group Life Insurance plan

• Team and company outings

• Learning and Development benefits

At Whatfix we value collaboration innovation and human connection. We believe that working together in the office five days a week fosters open communication strengthens our community and drives innovation helping us achieve our goals more effectively.

This role requires onsite work at our London office located at 1 Kingdom Street Paddington Central London W2 6BD. Relocation assistance is available.

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws ADA and other regulations as appropriate.

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status.

Due to the global nature of our company and our hiring committee spanning different time zones the interviews for this role will be recorded for those not in attendance to review.