Operations Co-Ordinator
Operations Co-Ordinator
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Job Description
Please note this is a hybrid working role requiring to attend an office in Central London twice a week.
About Us
At Kerv we leverage the power of technology to help our customers stay ahead. We do this through our brilliant people who focus relentlessly on the customer and their needs delivering world-class cloud solutions and digital transformation. Launched in July 2020 Kerv is a next-generation customer-first cloud-first provider created to help customers achieve successful business outcomes in a new digital era.
The finance team is central to partnering with business leaders to provide accurate timely and quality information to support their growth plans.
All about the Role
At Kerv were not just about cutting-edge cloud solutions and digital transformation services. Were on a
mission to put people and customers first always. Founded with a vision that values creating an
exceptional workplace and building meaningful client relationships over chasing revenue were here to
revolutionise the tech industry with a heart. As an Operations Co-ordinator your responsibilities include the
provisioning and support of Voice Data Mobile and Unified Communications.
Your part to play
Your responsibilities will encompass the following tasks:
Provisioning all products Mobile Mobile and Data Hardware provisioning Connectivity VoIP
Inbound and Outbound Voice Compliance products and SIP
Communicating with customers and suppliers to coordinate delivery provide regular updates and
manage handovers upon completion.
Ensuring timely and successful delivery of services to customers.
Addressing any issues related to orders and faults while meeting all service level agreements
(SLAs).
Conducting fault diagnostics and collaborating with suppliers/customers for resolution.
Keeping customers informed through phone and email communications.
Managing tickets and workflows using ServiceNow.
Performing general administrative tasks including billing entry.
Strong technical expertise in telecommunications systems and networks including experience with
PBX systems VoIP technologies call routing and data networks.
Proficient in configuring troubleshooting and maintaining telecommunications equipment and
systems.
Strong problem-solving and analytical abilities with the aptitude to quickly assess and resolve
complex telecommunications issues.
Excellent communication and interpersonal skills with the ability to build relationships with
stakeholders at all levels of the organisation.
Knowledge of industry regulations and best practices related to telecommunications.
Proficiency in project management methodologies and tools.
Attention to detail and a commitment to delivering high-quality work.
Ability to prioritise and manage multiple tasks in a fast-paced environment.
Strong organisational and time management skills.
All about You
Minimum of 3 years of experience in managing telecommunications systems and networks.
Strong understanding of telecommunications infrastructure protocols and technologies.
Familiarity with telecommunications standards and regulations.
Excellent knowledge of project management principles and methodologies.
Ability to stay updated with the latest industry trends and technologies.
You will live the Kerv values
Do The Right Thing
Build Future
Think Customer First
Team Is Everything
Spread Good Vibes
At Kerv were building something special and were building it to last. We want everybody to feel valued included and love working together. With an uncompromising pursuit of amazing employee experience we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity equality and belonging through collaboration and creating exceptional solutions together.
Employment Type
Full-Time
