Revenue Operations & CRM Lead (Remote)

About you
Youre an organised analytical and commercially minded problem-solver who loves bringing order to chaos. You thrive in fast-paced environments where systems and processes are still being defined and you take pride in making things work better.

Youre an expert in HubSpot (including Sales Hub / Marketing Hub) comfortable working with data and enjoy partnering with sales teams to help them perform at their best. You love diving into workflows automations and dashboards just as much as you enjoy explaining them clearly to others.

Youre proactive detail-oriented and have the curiosity to keep improving every process you touch. You understand how great data clean systems and actionable insights can unlock commercial growth.

About the role
Were looking for our first-ever Revenue Operations & CRM Lead to build world-class commercial operations across via HubSpot for our auction and marketplace sales teams.

Youll be the driving force behind the optimisation of HubSpot improving our end-to-end sales processes and ensuring we have the data structure and insight to fuel Car & Classics next stage of growth.

This is a rare opportunity to join an established but incredibly high-growth business at the foundation of our RevOps function. Youll be designing the systems reports and workflows that support scale and international expansion across high-value projects.

About us
Car & Classic is one of the largest automotive marketplaces in the world. Launched in 2005 but under new VC-backed ownership since 2018 and on an exciting double-digit growth journey to bring classic vehicle transactions online.

Our culture is incredibly important to us. Were lucky enough to have built the team from scratch with a focus on enjoying the day-to-day diversity inclusion and high performance. Were a fully remote team of builders dreamers and petrolheads using tech to connect enthusiasts with the machines that move them. If youre driven by passion and curious about shaping the future of classic motoring online youll fit right in.

Were looking for a Revenue Operations & CRM Lead who has good relevant experience and wants to make their mark in a rapid-growth business where they can make a real difference whilst enjoying the environment and culture.

Role and responsibilities:
Youll play a pivotal role in driving sales efficiency data accuracy and revenue growth across our commercial teams. Youll achieve this by:

• Owning and optimising HubSpot to ensure clean accurate and up-to-date data across deals contacts companies and activities.
• Defining and standardising sales processes across Auction and Marketplace teams reducing manual work through automation and smart workflows.
• Building dashboards and reports that provide real-time visibility into pipeline activity KPIs and conversion funnels.
• Delivering actionable insights through weekly and monthly reporting that drive stronger forecasting and decision-making.
• Ensuring clean lead flow and a joined-up customer journey between Sales Marketing and Customer Support
• Driving continuous improvement in CRM performance process efficiency and HubSpot capability through new features and adoption programmes.
• Managing change and governance documenting every process ensuring compliance (GDPR) and maintaining clear CRM rules and definitions.
• Training and enabling sales teams embedding best-practice RevOps standards and ensuring high adoption of tools and dashboards.

The skills attributes and experience you must have:

• HubSpot expertise deep understanding of Sales Hub Marketing Hub and Service Hub fundamentals.
• Automation & workflow experience confident designing testing and maintaining efficient workflows and integrations.
• Data quality & governance able to maintain clean datasets run audits and implement governance frameworks.
• Sales process design skilled at translating business needs into scalable efficient processes inside HubSpot.
• Reporting & insight generation able to create dashboards analyse performance and tell stories with data.
• Cross-functional collaboration comfortable partnering with Sales Marketing Product and Support teams.
• Project & change management capable of managing CRM improvement projects end-to-end and ensuring adoption.
• Strong communication skills can break down technical or data-heavy topics clearly to non-technical audiences.
• Commercial awareness understands how CRM improvements drive revenue conversion and cycle-time improvements.

The skills attributes and experience it would be nice to have:

• HubSpot certifications (Sales Hub RevOps Reporting CRM Implementation).
• Experience with automation or integration tools such as Zapier or Make.
• Prior experience supporting 20 person sales teams across multiple geographies.
• Experience working with Salesforce MarketingCloud or similar CRM/RevOps platforms.
• A passion for building from the ground up and improving systems that impact commercial growth.

This role probably isnt for you if:

• You prefer maintaining existing systems rather than designing and improving them.
• You dont enjoy being hands-on with data automation and workflows.
• You struggle to translate complex technical insights into clear actionable messages.
• You prefer slow-paced highly structured environments this role thrives on speed autonomy and ownership.

What do you get (remuneration & benefits)

• Competitive & benchmarked base salary
• Generous stock option scheme
• All the equipment you need to get the job done
• Flexible working - work where and when you want to get the job done
• Access to free counselling therapy and mental health support via Spill
• Professional development allowance
• Life cover
• Smart Health
• Generous parental leave
• 33 days holiday (including bank holidays)
• Ability to make your mark on a fast-growing start-up

Our application process
Once you decide to apply youll be presented with a series of questions. The answers to the questions are the difference between your application being progressed or not. Please do give them your time and effort when answering.

We want to hear from you not AI so if you use AI to write your answers you wont be progressed.

Car & Classic Limited is an equal-opportunity employer
Equality diversity and inclusion are integral parts of our culture. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus for which we hold ourselves responsible. We are committed to treating all applicants fairly and equally and encourage candidates from all backgrounds to apply for this role.

Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.