Client Navigator
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Job Summary
Schedule: Monday - Friday 5a-1:30p and Saturday 6a-10a on a rotation basis
Pay Range: $18-20/hr
Location: Marion on Norton
Community Medical Services (CMS) is seeking a Client Navigator to foster a safe welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager this role will combine security and client engagement ensuring a positive experience for patients staff and visitors.
As part of our mission to help individuals recover from substance use disorders youll thrive in a supportive engaging and fulfilling work environment where your contributions are valued.
Along the way well invest in your well-being through a benefits package for full-time employees that includes:
- Subsidized medical dental and vision insurance
- Health savings account
- Short and long-term disability insurance
- Life insurance
- Paid sick vacation and holiday time
- 401K retirement plan with match
- Tuition and CME reimbursement up to 100%
- Employee assistance program to support your mental health and wellness
- Ongoing professional development
Were looking for someone who:
- Has the ability to stand sit and walk to patrol clinic and clinic grounds.
- Remains friendly helpful and courteous when interacting with clients including those who are chemically dependent.
- Is comfortable enforcing policies resolving conflict and assisting with client altercations and crisis episodes.
- Can handle sensitive material while maintaining confidentiality to ensure compliance with HIPAA and 42 CFR Part 2.
To thrive in this role you must be able to:
- Patrol your assigned location to ensure the safety of clinic employees clients and visitors.
- Engage with clients to provide notice of rule infractions or violations; provide support to ensure violations are not repeated.
- Take initiative to ensure cleanliness of the grounds (i.e. picking up trash notifying leadership of maintenance needs).
- Anticipate potential client issues providing support for and redirection of unwanted behavior.
- Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with their counselor or engage in other support services as needed.
- Notify appropriate emergency personnel police or fire departments in cases of emergency.
- Submit daily reports of irregularities including equipment or property damage theft the presence of unauthorized persons or unusual occurrences etc.
- High school diploma or equivalent required
- Previous safety law enforcement security or customer service experience preferred
- Experience with substance use disorders preferred but not required
- Excellent communication skills including ability to respond to clients with patience objectivity and a non-judgmental attitude.
#CLSTF
About Community Medical Services
Community Medical Services (CMS) is a CARF accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one on one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.
Our Commitment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex disability status sexual orientation gender identity age protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Community Medical Services is a CARF-accredited substance use disorder treatment program offering compassionate addiction treatment and other health related services in more than 65 clinics across multiple states.
