Risk Success Manager
Risk Success Manager
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Job Description
Risk Success Manager
We are looking for a Success Manager who will be responsible for the overall satisfaction health product usage and retention of our partners. The ideal candidate has direct relevant experience managing numerous clients and building relationships with current partners. You work with existing partners to deliver product and performance features in turn providing predictable growth for their business.
What you will do everyday:
- Foster and maintain long-term client relationships
- Coordinate conversations and meetings to drive adoption performance retention upsells and ensure seamless resolution of escalated issues
- Initiate lead and manage preparation and execution of business reviews including setting agendas coordinating internal alignment and partnership follow-ups and holding leadership briefings
- Keep customers informed of product roadmap and releases and advise how new features are relevant to maximize product usage
- Own thoroughly document and communicate client health
- Maintain thorough knowledge of customers business the market and competition monitor and communicate meaningful changes to leadership
- Identify and forecast risk; create maintain and manage mitigation strategies and clearly communicate needs from organization to fulfill mitigation plans
- Identify growth opportunities through developing authentic relationships with customers maintaining thorough knowledge of Storable products and capabilities as well as the storage industry and analyzing existing product usage and performance
What you need to bring to the table:
- 5 years client-facing account experience in SaaS based platforms
- Bachelors degree preferred
- Property and Casualty license or the desire to obtain Property and Casualty license
- Highly organized detailed and proficient
- A critical thinker who demonstrates problem solving skills
- Strong communication skills: written verbal presentation
- Must be comfortable being directly responsible for a number of business metrics such as Net Portfolio Growth Retention Satisfaction
- Adaptable to changing environments and processes
- Demonstrated self-motivation and self-discipline to work effectively in a high-paced environment
All applicants must be currently authorized to work in the United States on a full-time basis.
Storable is a fully distributed company but is currently only registered for employment in certain states. To be eligible for employment you must reside in the following states: AL AZ CA CO CT FL GA ID IL IN IA KS LA MD MA MI MN MO MS NC NE NJ NV NY OH OK OR PA SC TN TX UT VA WA WI WY.
About Us:
At Storable were redefining property management for specialty real estate. Tailored for the self-storage marine and RV & camping industries we seamlessly integrate management software with marketplace listings websites CRM insurance payments and more. Dedicated to empowering owners and operators Storable helps you win more every day. Explore our platform solutions at .
At the heart of Storable is our Win More culture which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.
Benefits and Perks:
- Generous health coverage for you and your family including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days 100% vested after 1 year.
- Employer contribution to your HSA plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you so we have a take what you need vacation policy.
- Be More company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes travel overseas and redo their back patio among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest Relax Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents including counseling services stress management programs and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
- Pawternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members if needed.
- $50 monthly home data stipend plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program some qualifications and eligibility rules apply.
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: To protect yourself from fraudulent activities please consider the following:
- Official Communication: All genuine communication from Storable will come from official email addresses ending in @. Be cautious of any communication that doesnt match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives its a red flag.
- Verification: If youre uncertain about the legitimacy of any job offer or communication claiming to be from Storable please contact our HR department directly at for verification.
Your security and trust are paramount to us. If you suspect youve been contacted by someone falsely claiming to be from Storable or using our companys name for any dubious purpose please immediately report the incident to
Pay Transparency at Storable
At Storable we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation which is why we make sure to include the salary range or hourly rate in each job range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role.
Required Experience:
Manager
Employment Type
Full Time
