Analyst - Application Support
Analyst - Application Support
Posted on :
09-09-2025
Employer Active
1 Vacancy
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Job Description
Position: Analyst - Application Support
Experience: 1 - 2 years
Salary: Best in the industry
Company: One of the leading Gurgaon based Supply Chain Organisation
Responsibilities:
- 1st level support/ user support (instant help with user requests)
- Checking adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties
- Timely resolution of issues and root cause analysis of each issue
- Bug reporting and follow up of fixes
- Bug fixing (depending on enabler)
- Generating knowledge repository of issues and resolutions for future references
- Emergency response (handling of mission critical situations)
- Providing data as for analysis overviews statistics reports Extended activities
- Set up and maintenance of master data for related applications
- Upload and technical support of rates related data
- Testing of new releases/new versions of applications in use
- Knowledge transfer and management
- Creating and conducting of training units and issuing of training material
- Deploying of templated solution in accordance to standard requirements
- Deployment and improvement of IT processes
- Issuing of working instructions and other documentation for application support team
Specification:
- A degree in computer science or related field. Masters degree will be preferred.
- Good communications skills across teams and management
- Strong technical skills
- Proficient in using MS Office
Required Experience:
IC
Employment Type
Full Time
Key Skills
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