Analyst - Application Support

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Analyst - Application Support

Experience: 1 - 2 years

Salary: Best in the industry

Company: One of the leading Gurgaon based Supply Chain Organisation

Responsibilities:

1st level support/ user support (instant help with user requests)
Checking adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties
Timely resolution of issues and root cause analysis of each issue
Bug reporting and follow up of fixes
Bug fixing (depending on enabler)
Generating knowledge repository of issues and resolutions for future references
Emergency response (handling of mission critical situations)
Providing data as for analysis overviews statistics reports Extended activities
Set up and maintenance of master data for related applications
Upload and technical support of rates related data
Testing of new releases/new versions of applications in use
Knowledge transfer and management
Creating and conducting of training units and issuing of training material
Deploying of templated solution in accordance to standard requirements
Deployment and improvement of IT processes
Issuing of working instructions and other documentation for application support team

Specification:

A degree in computer science or related field. Masters degree will be preferred.
Good communications skills across teams and management
Strong technical skills
Proficient in using MS Office

Required Experience:

Position: Analyst - Application SupportExperience: 1 - 2 yearsSalary: Best in the industryCompany: One of the leading Gurgaon based Supply Chain OrganisationResponsibilities:1st level support/ user support (instant help with user requests)Checking adjusting and refining error messages caused by miss...