Service Design, Vice President - Card Services
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Job Location:
Wilmington - USA
Monthly Salary:
$ 142500 - 205000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design.
As a Vice President Service Design inour Card portfolioyou will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design apply your advanced knowledge of service design principles to create seamless inclusive and accessible experiences for our diverse clientele. Your strategic thinking compelling storyboards and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.
You will be at the forefront on forging transformative partnerships with top-tier global brands creating innovative co-brand card solutions that drive commerce and deliverunparalleled addition you willbe responsible forhelping toset a vision anddevelop Card services that boost our efficiency and effectivenesswithour globalbrand partners.
Job responsibilities
Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms
Lead cross-functional teams to create storyboards service blueprints and research to identify pain points opportunities for improvement and champion innovation in products and features of moderate complexity
Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless personalized and accessible experiences
Create experience maps and service prototypes to illustrate customer journeys with an iterative mindset for continuous refinement
Collaborate with stakeholders and product partners to integrate customer-centric decision-making inform prioritization and develop experience-led metrics to align business goals
Required qualifications capabilities and skills
5 years of experience or equivalent expertise in service design experience design or a related field focusing on end-to-end customer experiences
Proven record in innovative service design projects including journey mapping service blueprinting and storyboarding
Demonstrated expertise in creating direct and indirect experiences for diverse users
Ability to work in cross-functional teams facilitate collaboration and encourage consensus toward common goals and objectives
Experience with fast-paced iterative design approaches involving frequent testing and refining of concepts
Preferred qualifications capabilities and skills
Design leadership or managerial experience
Navigate complex organizational dynamics
Great stakeholder management
Drive and lead workshopswith business partners and cross functional teams.
Required Experience:
Chief
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
