Desktop Support Technician
Desktop Support Technician
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Job Description
Current Employees: If you are currently employed at any of the Universities of Wisconsin log in to Workday to apply through the internal application process.
Job Category:
University StaffEmployment Type:
RegularJob Profile:
User Support Specialist IJob Duties:
The Division of Information Technology (DoIT) Departmental Support department is hiring two User Support Specialist I positions to work with campus customers to assist in the planning deployment and support of Windows and Mac endpoints. This involves resolving customer issues documenting work within an incident management system and deploying new or replacement systems for a diverse customer and product base. These are entry level positions that are more heavily focused on computer deployments and routine deskside customer support. A person who would be successful in these roles is able to follow documented procedures and enjoys being very active. These positions requires frequent customer visits to deliver IT equipment and services.
The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive respectful and supportive work environment; professional development opportunities; innovation; and alignment with the campuss teaching learning and research missions. DoIT provides core IT infrastructure services to the university develops and implements services for the university and in some cases for the Universities of Wisconsin plays a major role in managing the state-wide higher education network and regional networks.
These positions will require work be performed in-person onsite at a designated campus work location. These positions are located at 1305 Linden Dr Madison WI 53706 (Middleton Building). Per University policy transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.
One position will be an ongoing position and one position will initially last one year with the possibility of extending the position up to a maximum of two years based on program need and funding availability.
The ideal candidates must be able to complete all physical requirements of the job with or without a reasonable accommodation:
- Frequently moves IT equipment weighing 20 pounds across campus and delivers to end users.
- Frequently positions self to maintain computers under desks
Key Job Responsibilities:
- Assists with the operational maintenance of technology systems to ensure appropriate integration compatibility and functionality according to established user requirements
- Serves as an initial point of contact for individuals and groups providing basic organizational information about technology resources and addressing their needs
- Assists with basic procurement installation configuration repair and modification of various technology hardware software and associated components under close supervision
- Identifies troubleshoots resolves and/or escalates basic data network connectivity client/server processes and application issues according to established policies and procedures
Department:
Division of Information Technology User Services Departmental Support
User Services is a unit within DoIT and offers client-centered services to support the academic administrative and research needs of the campus community. We provide a wide range of consultation and user support services for campus clients through our Help Desk InfoLabs Product Management and Departmental Support services. We also provide and support enterprise Software as a Service (SaaS) applications to enable and enhance collaboration and communications among the UWcampus community.
The Division of Information Technology (DoIT) Departmental Support team serves the administrative academic and research technology support needs of students departments and faculty/staff on the UW Madison campus. UW-Madison consists of 13 schools and colleges over 24000 faculty/staff a student enrollment of over 45000 and over $1.3B in annual research expenditures. The atmosphere on campus is vibrant contributing to an exciting working environment where collaboration and learning are encouraged. Departmental Support technicians perform technology troubleshooting for a wide variety of technology-driven devices services and a typical year more than 70 unique departments receive support from DoIT Departmental Support.
Compensation:
Starting salary will be based on experience and qualifications. Well qualified applicants can anticipate to earn between $23/HR - $25/HR with final salary based on experience and qualifications.
Employees in this position can expect to receive benefits such as generous vacation holidays and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at ( Qualifications: H.S. Diploma Preferred Minimum Click on the Apply button to start the application process. You will be prompted to upload the following documents: -Resume Applicants should attach a letter of qualificationsand resume detailing their training and experience relating to the required and preferred qualifications referencedabove. The application reviewers will be relying on written application materials to determine which qualified applicants willadvance in the recruitment process. Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship on or before the effective date of appointment. University sponsorship is not available for this position. This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial caregiver check to be eligible for employment under the Wisconsin Caregiver Law and then every two years. Relay Access (WTRS): 7-1-1. SeeRELAYSERVICEfor further information. Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals. The University of Wisconsin-Madison is an Equal OpportunityEmployer. Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings click here. To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you. Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.Preferred Qualifications:
Education:
How to Apply:
-Letter of QualificationsContact Information:
Institutional Statement on Diversity:
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus please visit:Diversity and Inclusion
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies crime statistics for the previous 3 calendar years and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Required Experience:
IC
Employment Type
Full-Time
