Patient Care Navigator

Newport Pagnell - UK

Monthly Salary: Not Disclosed

Posted on: 09-09-2025

Vacancies: 1 Vacancy

Job Summary

Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for staff on a part time basis for 22 hours per week over 4 days between Monday and Friday. You will also be required to cover Saturday morning shifts on a rota basis.

We offer a comprehensive training programme to all our patient navigators where you will initially receive 1-1 training followed by ongoing support from your trainer and team leaders.

The main responsibilities of the role include:

Greet patients doctors and visitors at reception in a polite and friendly manner.
Answer the telephone promptly and courteously.
Make appointments using the computerised appointments system.
Administer the procedure for repeat prescriptions.
Open and sort all medical centre post both internal and external.
Ensure the smooth running of all surgeries and clinics.
Arrange hospital appointments where relevant e.g. x-rays out-patients.
Receive patients specimens ready for pathology laboratory collection.
Deal with general enquiries from patients and visitors in a helpful and efficient manner.
Collate and sort paperwork from GPs and other Practice staff and deal with accordingly.
Inform patients of computerised test results in person on the telephone or by letter.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

Please see attached job description for further information.

About the Candidate

We are looking for patient navigators to join our busy practice team and help make a positive impact on our local community.

You will have the following skills and experience:

Excellent communication skills with a clear and polite telephone manner.
Ability to work in a polite confidential and discreet manner respecting patients at all times.
Experience of working with the general public being sensitive and empathic in distressing situations.
Confidence to work as part of a team and ability to think on your feet.
Strong IT and administration skills.

Strong customer service experience is desirable.

About Us

Our practice is rated as outstanding by the CQC and we have a patient list size of21500 withexcellent premises in the town of Newport Pagnell and good transport links to Milton Keynes and the M1 motorway.

We offer the following benefits:

NHS pension scheme.
Life insurance.
Family benefits including an adult dependents pension and childrens pension.
Ill health benefits.
20% employer contribution.

For further information please contact Wendy Kerr HR manager on or emailemailprotected. Visits are welcome and for information regarding our practice please visit: .

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.