Technicien Informatique

Job Title

IT Technician Level 2 (Bachelor 3)

Location

Based in Bourges.

Travel within France and occasional opportunities or requirements to support operations projects or teams in various regional locations.

About Us

AIRMAX a subsidiary of the international Ingersoll Rand Group is a global leader in the compressed air market offering a wide range of products and services for all industries.

The international Ingersoll Rand Group is a global leader in air fluid energy and medical technologies. With a heritage of over 160 years and strengthened by its merger with Gardner Denver in 2020 the group provides innovative and essential solutions for industrial productivity. Present in over 100 countries Ingersoll Rand is built on a culture of commitment innovation and responsibility.

Job Summary

The Level 2 IT Technician is responsible for providing advanced technical support to users both on-site and remotely. Their role is divided between regular presence at the main site in Bourges (France) and occasional travel to various sites in France and occasional opportunities in Europe for technical interventions deployments or projects.

They handle the daily management of incidents and requests (Level 2) the installation and maintenance of workstations peripherals network connections as well as the configuration of office and communication equipment (mobile devices). They work closely with the IT teams in France and the central IT teams in Usa to ensure the quality continuity and security of IT services.

With excellent interpersonal skills they demonstrate autonomy rigor and a strong command of office tools Windows environments basic networking as well as asset and ticket management systems. Proficiency in professional English is essential.

Responsibilities

Technical Skills

1/ Proficiency in Level 2 Support (Hardware & Software)

Advanced troubleshooting of issues related to workstations printers peripherals local applications and office tools (especially Microsoft 365).

2/ In-depth Knowledge of Windows Systems (10/11 Windows Server)

ability to diagnose and resolve issues related to user profiles group policies access rights etc.

3/ IT Asset Management Skills

Use of monitoring tools asset management systems (SCCM Autopilot) and hardware inventory tools.

4/ Knowledge of ServiceNow

Effective ticket handling documentation prioritization and tracking of incidents/requests.

5/ Basic Networking Knowledge (LAN WAN VPN Wi-Fi DNS DHCP)

Diagnose connectivity issues configure basic equipment and support remote access.

Deployment and Maintenance Skills

6/ User Workstation Deployment and Reconfiguration

Clean installations using system images configuration according to company standards.

7/ Management of Printers Scanners and Other Peripherals

Installation troubleshooting consumables tracking and network queue management.

8/ Support for Telephony and Videoconferencing Tools (Teams Zoom Webex Softphones)

Workstation configuration troubleshooting of audio/video/network issues.

European Mobility Skills (France and occasional opportunities in Europe)

9/ Ability to Work in an International Environment

Understanding of local constraints (language regulations customs) and communication with stakeholders from different cultures.

10/ Proficiency in Professional English (Written & Spoken)

Ability to understand tickets and communicate effectively with IT teams or non-French-speaking users.

11/ Autonomy During Travel (Planning Equipment On-site Diagnostics)

Organizing travel installing or resolving issues without immediate assistance.

Behavioral and Organizational Skills

12/ Ability to Prioritize and Manage Multiple Requests Simultaneously

Being responsive while maintaining a high level of service quality.

13/ Excellent Communication Skills

Simplifying technical issues reassuring and training users when needed.

14/ Thoroughness in Documentation and Reporting

Tracking local and remote interventions updating knowledge bases.

15/ Customer Service Orientation and Team Spirit

Working in synergy with local and central teams while maintaining strong customer focus.

Basic Qualifications

Valid drivers license required

Minimum Bachelors degree (3 years post-secondary)

Proficiency in professional English

Minimum 2 years of experience in an IT technician role

Travel & Work Arrangements/Requirements

On-site in Bourges

Expected: 50% travel across France and occasionally to Europe

Key Competencies

• Confidentiality
• Team spirit
• Adaptability
• Responsiveness
• Curiosity
• Rigor
• Organization
• Analytical thinking
• Customer orientation
• Ability to communicate technical topics in a way that is understandable to all

What we Offer

Salary: based on profile E9 according to the classification of the metallurgy collective agreement

Status: equivalent to management

Service vehicle

13th month salary

Meal vouchers

Company health insurance (80% employer contribution)

Benefits of the metallurgy collective agreement

Group benefits: equities

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