Program Manager 5
Program Manager 5
Posted on :
08-09-2025
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1 Vacancy
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Job Description
Essential responsibilities include:
- Serving as a business advocate evaluating information systems needs and proposing solutions to difficult and complex information system challenges
- Preparing cost-benefit analysis for projects and assisting business stakeholders in prioritizing projects to maximize ROI
- Ensuring that business units understand technology solutions overall solution delivery while aligning compliance with governance processes and architecture standards
- Participating in IT annual budgeting and planning process for assigned business units and subsequently tracking IT spending throughout the budget cycle
- Communicating with Information Technology managers to proactively define capacity to fulfill business needs with the appropriate solutions and services
- Partnering with leaders both inside and outside the organization to collaborate and ensure meaningful results from Information Technology strategic initiatives
- Collaborating with customers and Information Technology staff to resolve coordinate and execute the resolution of customer incidents.
- Monitoring ongoing technology and training needs while keeping ODOC program areas informed of Information Technology services and solutions
- Engaging Information Technology staff and/or external service providers (e.g. OIT government agencies business stakeholders) to develop comprehensive and coordinated responses
- Reporting on activities communications performance monitoring and overall customer satisfaction status to Information Technology Leadership
- Managing long-term ODOC program area demands for technology solutions
- Coordinating Information Technology activities including planning scheduling and leading monthly steering meetings
- Creating and executing communication plans for delivery of services/solutions tailoring communication appropriately for various audiences
- Assisting with the continual improvement of Information Technology branding and marketing of services including services catalog and other standard documentation.
Expectations
- Manage the demand side of IT governance
- Apply interpersonal skills with both technical and non-technical customers
- Establish and maintain strategic relationships
- Partner with the ODOC program area in the development of IT solutions to meet their needs
- Promote and market IT capabilities to the ODOC program area
- Communicate ODOC program area needs to IT
- Identify innovative solutions to create a competitive advantage for the ODOC program area
- Facilitate the planning and execution of business changes through the use of technology
- Define track and measure business benefits realization
- Identify manage and resolve problems to improve customer satisfaction
Employment Type
Full-time
Key Skills
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