Group Product Manager -Client Onboarding & Servicing Journeys -18 Month Secondment
Group Product Manager -Client Onboarding & Servicing Journeys -18 Month Secondment
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Reporting to the Senior Director Client Onboarding and Servicing Journeys you will be leading the business units growth and transformation strategy for Savings Investing and Advice. Role responsibilities include improvements to end-to-end client journeys and related operational processes the sales and distribution strategy.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
How youll succeed
Client journey leadership- Lead the documentation review and assessment of all the key Savings Investing and Advice Journeys including our Registered Account Modernization Program client journeys required to inform our growth and client experience roadmap. (i.e.: RRSPs / saving for my retirement RESPs / planning for my childs education FHSAs / saving for my first home etc.). Execute business vision and strategy to transform client journey to a digital client experience.
Sales strategy- Research market activities to ensure timely and comprehensive knowledge of target market segments and gaps are reflected in business plans. Make informed recommendations on investments required to improve CIBCs market share capabilities and client journeys. Lead the development of a more effective sales and distribution strategy that captures untapped market opportunities product knowledge requirements and evolving client needs and banking preferences.
Product management -Develop and maintain a superior knowledge of Savings Investing and Advice products clients and markets by understanding the evolving market environment and client needs related to saving and investing. Monitor analyze and review business trends and operating patterns related to the major strategies and ensure the development and implementation of appropriate responses. Create and deliver robust strategic annual financial and business plans for profitable unit sales market share growth and client engagement. Develop strategies and recommendations to protect/grow the portfolio. Identify emerging issues conduct independent analysis to resolve strategic issues and make informed decisions.
Relationship management Foster relationships and collaborate with key internal partners (all CIBC lines of business and infrastructure groups) to create revenue and profit opportunities that deliver underlying value and strengthen our client relationships. Build and maintain strategic supplier/partner relationships with technology providers integration partners and wholesale relationships.
Measurement and reporting - Effectively measure manage and report CIBCs progress towards the goal of increasing our market share. Lead and execute the development of goals and KPIs (both leading and lagging and aligned with a growth strategy) against which the line of business can continually and critically assess our strategic progress and evolve plans as necessary.
Regulatory and compliance Subject matter expertise Savings Investing and Advice regulatory and compliance regulations processes. Accountable for educating client service teams to ensure accurate timely and value-added client advice. Single point of contact for client escalations.
Who you are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results.
You give meaning to data. You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.
You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision-making.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You embrace and champion change. Youll continuously evolve your thinking and the way you work to deliver your best.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Expected End Date
Job Location
Toronto-81 Bay 25th FloorEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Accountability Communication Customer Experience (CX) Distribution Strategies Investigating Investments Key Performance Indicators (KPI) Prioritization Product Knowledge Product Management Strategy Development Transformation StrategyRequired Experience:
IC
Employment Type
Full-Time
