Senior Product Manager (Chatbot)
Senior Product Manager (Chatbot)
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Job Description
About Us
Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60 countries including India SE Asia the Middle East and Africa.
Today some of the fastest-growing companies in the emerging markets (Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc.) manage their customer engagement with Exotels suite of communication APIs Ameyos omnichannel contact centre (merger) and Cogno AIs conversational AI platform (acquisition) over the cloud. Theyre a $100 million Series D funded company with $60 million in ARR.
Key Responsibilities:
- Define the product strategy and roadmap for the Conversation Suite of product charters aligning with the companys overall vision and customer needs
- Drive end-to-end solutioning & delivery involving conversational products
- Define best practices scaling processes mentor junior PMs and evangelize product mindset
- Collaborate with cross-functional teams (engineering sales marketing customer success) to deliver high-quality products and experiences
- Analyze market trends customer feedback and competitive landscape to identify opportunities for product innovation and improvement
- Prioritize and manage the product backlog ensuring efficient resource allocation and timely delivery of features
- Communicate product updates roadmaps and metrics to stakeholders and executive leadership
Required Skills and Experience:
- Overall 6 years of experience along with minimum 3 years of experience in Product Management in a B2B SaaS or enterprise software industry.
- Strong understanding of AI Technologies CX landscape and industry specific use cases.
- Proven track record of successfully launching & scaling enterprise products
- Excellent communication and presentation skills with the ability to effectively convey complex technical concepts to diverse audiences
- Proficient in product management tools and agile methodologies
- Bachelors degree in Computer Science Engineering or a related field; MBA preferred
Required Experience:
Senior IC
Employment Type
Full-Time
