Process Operations AnalystAssociate (Customer Resolution)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This position is based in Berlin Germany and requires native german language skills. Relocation support is available if needed.
THE BEST WORK OF YOUR CAREER
Trade Republic is the largest savings platform in Europe - we operate in 18 Countries 10M Customers 150B assets. But were striving for more.
We have a bold mission to empower everyone to build wealth with easy safe and free access to financial systems. You will have the opportunity to grow your career by collaborating with a team of outstanding talents and state of the art technology to build a lasting positive future for millions.
WHAT YOULL BE DOING
The Customer Resolution team is a highly skilled central unit within Operations dedicated to managing and resolving the companys most critical and complex cases. This team serves as the single point of contact for urgent regulator requests and complaints owning the end-to-end process from intake to final reply. The teams current focus is to build scalable automated processes that meet the requirements of regulators like BaFin across all international markets. By using a data-driven approach and collaborating with various internal teams they dont just solve problems they build long-term automated solutions to enhance the customer experience
Your responsibilities will include:
- Manage and resolve high-priority regulator requests and complaints within deadlines
- Pro-actively chase other teams within Operations in order to resolve complex customer issues that require cross-functional collaboration
- Identify problems and implement long-term solutions for frequently occurring issues
- Hands-on support in defining detailed functional requirements for new processes and implementing enhancements on existing processes
- Monitor performance dashboards to identify trends and write SQL queries for deep-dive analysis
WHAT WERE LOOKING FOR
- Bachelors degree or higher in Business Economics or a similar field
- Based in Berlin (or open to relocate) with a German native language level
- Strong analytical skills data-driven mindset detail orientation and solid organizational and interpersonal skills
- Someone with a strong drive to pursue initiatives on their own accord and who takes ownership of deliverables
- A strong interest in Finance and Banking
- A team player who aligns with colleagues and collaborates on impactful outcomes
- Understanding of SQL and expertise with Next Matter or N8N is a bonus
- Fluent with English both verbal and written communication
WHY YOU SHOULD APPLY NOW
Our culture rewards ownership excellence and high energy. We care deeply about outcomes and hold each other accountable - were here to win and fix one of the largest challenges Europeans face - closing the pension gap and democratizing wealth. If this gets you fired up reach out!
We believe its our teams varied identities and backgrounds that make us sharper and stronger. Were committed to creating an environment where everyone feels respected and has equal opportunity to thrive in their careers. For any questions on DEI during the interview process reach out to your recruitment partner.
Required Experience:
IC
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
Investing made simple. Start building your portfolio with just €1. Buy and sell 8000 stocks and 1500 ETFs, premium derivatives and cryptocurrencies in Germany.
