Project Manager
Project Manager
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Job Description
About the Role
The Project Manager will be a key member of our CRM team and will collaborate with the Accounts and Technology team to define the project scope process and timeline and budget parameters. They should be able to solve problems and provide alternative solutions as changes arise.
Duties and Responsibilities
- Develop maintain and execute project plans from planning through to implementation deployment and post-production
- Responsible for identifying communicating monitoring and responding to risk.
- Communicate effectively and set clear expectations on deliverables and timelines
- Monitor and control project change requests and assess their overall impact on project scope schedule and cost.
- Collaborate with account services on project cost estimation budget tracking and budget reconciliation reporting.
- Gain full understanding of the agencys operational processes and procedures providing constant training to all project team members.
Technical Expertise
- Deep understanding of Salesforce Marketing Cloud: Proven experience working with Campaign Managers who will execute all aspects of Salesforce Marketing Cloud including Email Studio Journey Builder Automation Studio Mobile Studio and Marketing Cloud Connect.
- Strong understanding of Audience Segmentation development in Salesforce Data Cloud.
- Experience with data integration processes including data imports data cleansing and data validation with Salesforce Marketing Cloud.
Team Collaboration
- Effectively communicate with clients and internal stakeholders ensuring alignment and transparency throughout the project lifecycle.
- Proactively identify and resolve project roadblocks demonstrating strong problem solving and decision-making skills.
- Help foster a collaborative and results-oriented environment
Qualifications
- 3-5 years of Project Management experience in an CRM agency setting
- Proven track record of successfully managing complex CRM projects within Salesforce Marketing Cloud.
- Strong understanding of CRM campaign development data management and integration processes within Salesforce Marketing Cloud.
- Excellent communication interpersonal and presentation skills. Ability to clearly communicate complex technical concepts to both technical and non-technical audiences.
- Proven time management skills: Ability to prioritize tasks manage conflicting deadlines and juggle multiple projects simultaneously.
- Knowledge of MS Office Smartsheet Jira and Confluence.
- Ability to build relationships across disciplines: Experience collaborating effectively with teams in strategy creative development and QA.
- Ability to understand technologies applicable to a chosen project and facilitate resolution of technical issues as they arise: Strong understanding of technical concepts and ability to work with technical teams to resolve issues.
- Ability to work independently and as part of a team in a fast-paced environment.
This job description is not an exhaustive list of all functions that an employee may be required to perform in the above-noted position and the employee may be required to perform additional functions as directed. The Company reserves the right to revise this job description at any time at its sole discretion.
It is the policy of the Company and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race religion color national or ethnic origin gender gender identity age marital status veteran status sexual orientation pregnancy disability/handicap or any other prohibited ground identified by applicable federal state provincial or local law. EOE/AA/M/D/V/F.
An applicant who requires accommodations in relation to the selection process may contact in confidence Andrea Venegas Ramirez () or Catherine Sabourin ().
Required Experience:
IC
Employment Type
Contract
