Senior Process Executive
Senior Process Executive
Posted on :
08-09-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Customer Service Senior Process Executive Ejecutivo de Procesos Senior Customer Service
Location: Monterrey Mexico.
Department: Americas Customer Care
Reports To: Customer Service Team Lead
Mandatory:
Key Responsibilities:
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Location: Monterrey Mexico.
Department: Americas Customer Care
Reports To: Customer Service Team Lead
Mandatory:
- Proven 6 m to 1 year experience in a Customer Service environment.
- Proficient in English.
- Excellent command of English to work in a multi-cultural environment.
- Excellent verbal written and interpersonal communication skills.
- Work different shifts on the last day of the Month.
- Flexibility to work on weekends very occasionally.
- Availability to Work 100% in office.
- Experience in O365.
- Live time support tool/Face to face customer experience.
- Agile Methodologies.
- Result and target focused
- Basic supply chain knowledge.
- Order and contract management in CRM/ERP/Dynamics is a plus.
Key Responsibilities:
- Process orders and process returns.
- Help customers with complaints and questions.
- Give customers information about their orders.
- Deliver high customer service to perform support within a supply chain for a technology service provider.
- Ticket support.
- Live chat support.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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