Customer Relationship Specialist
Customer Relationship Specialist
Posted on :
08-09-2025
Employer Active
1 Vacancy
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Job Description
We are looking to recruit a customer relationship specialist to interact with online visitors. You will be thoroughly trained on how to interact with potential customers and existing customers using state-of-the-art live chat software. All interaction will take place online or over the phone. You will love our brand new luxurious office space.
Pay:$12 per hour
Schedule:15 hours per week (Monday - Friday 3 hours each day)
Responsibilites:
- Professionally & promptly communicate with website visitors via live chat software
- Answer all incoming phone calls and handle them accordingly
- Appropriately represent the company via social media and any other communication
- Keep track of all new orders and update with tracking information handle refunds etc.
- Use social media to recruit new customers during downtime
- Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares for customer inquiries by studying products services and customer service processes
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
- Thoroughly and efficiently gather customer information access and fulfill customer needs educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Requirements:
- 45 WPM typing speed
- Friendly customer service
- Pleasant telephone voice and a controlled welcoming attitude at all times
- Previous customer service experience is a plus
- Highly developed sense of commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Ability to communicate clearly and professionally both verbally and in writing.
- Has thick skin and is able to handle complaints and unpleasant customers.
- Has a pleasant patient and friendly attitude.
- Strong decision making and analytical abilities.
- Strong detail orientation and communication/listening skills.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Possess a strong work ethic and team player mentality
Benefits:
- Weekly paychecks
- Relaxed casualdress code
- Join a fast-growing company with lots of upward potential
- Employee perks in fitness (LA Fitness discounts) telecom (AT&T T-Mobile discounts) entertainment (AMC discounted tickets) travel (SeaWorld) and much more.
- Lots of food coffee and other drinks stocked at all times
- Great work environment and happy culture - brand new luxury office space
Required Experience:
Unclear Seniority
Employment Type
Hourly
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