Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
- Oversees branch service support staff and technicians.
- Oversees training of technicians and cross-training of service support staff.
- Participates in establishing technicians work schedules.
- Ensures that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.
- Directs and assists in the daily performance of customer service and technical support. Fields complaints and questions regarding customer service issues (re: billing and non-technical information).
- Interacts with dispatch personnel and warranty administrators to resolve customer disputes.
- Consults with the Parts Department and Warehouse personnel to verify availability of parts to ensure quality and timely service calls.
- Verifies all billing is processed immediately and accurately.
- Understands and communicates credit/collections guidelines.
- Works with accounting department to resolve customer payment problems.
- Conducts regular staff/safety meetings.
- Participates in weekly branch management meeting.
- Follows safe work practices and accident prevention procedures.
- Ensures that staff members are trained and understand rules and procedures relating to health and safety.
- Prepares annual department budget.
- Reviews and approves employee time sheets each pay period prior to the payroll deadline.
- Performs other duties as assigned by Branch Manager
PHYSICAL DEMANDS:
Frequent daily travel and some overnight travel is required.
Requires frequent walking standing driving sitting squatting kneeling reaching overhead bending twisting and turning.
Must be able to climb stairs and ladders.
Exposure to extreme temperatures and weather conditions; dirty slippery loud and environments.
Associates Degree from a two-year college or technical school.
Required Experience:
Manager
Employment Type
Full-Time
