YourLiebherrCareer: Technical Advisor - Maritime Cranes
YourLiebherrCareer: Technical Advisor - Maritime Cranes
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Salary Not Disclosed
1 Vacancy
Job Description
A vacancy has arisen within our Maritime Cranes department based in Biggleswade for a Technical Advisor.
The role covering the UK and Ireland contributes to the success of Liebherr Great Britain Ltd by ensuring effective and efficient advice and support along with excellent administrative customer service and interpersonal skills whilst working within the Companys key result areas Business Performance Customer Focus People and Teamwork Leadership.
Your responsibilities as a Technical Advisor
Visiting sites to investigate into technical problems and communicating with customers factories and LGB accordingly to provide a technically lead solution.
Assisting the Technical Manager with customer complaints in relation to invoice disputes.
Providing a dedicated support line for customers and uses this to develop outstanding rapport and relationships.
Circulating information and investigation details via written reports.
Obtaining suitable solutions from Liebherr factories on technical issues and warranty claims.
Raising warranty orders sales orders work orders purchase requests and invoices both internally and to customers.
Processing warranty claims and ensures that returned warranty parts are sent back to the relevant factory with correct documentation.
Supporting the hands-on element of operations by undertaking out of hours responses as and when required.
Assisting in the managing of service engineers and optimising their utilisation.
Promoting all aspects of the After Sales Department.
Promoting and prepare parts and service quotations.
Developing an effective working relationship with the after sales team and can support others where required.
Escalating the appropriate action in relation to broken or damaged company equipment.
Effectively using the operating system (BAAN) to be able to manage the following processes; sales orders warranty orders purchase orders in addition to checking stock availability and the pricing of spare parts.
Preparing and submitting detailed reports and feedback for every investigation undertaken including customer reports if required.
Pro-actively seeking new opportunities to develop personal skills and looks at opportunities in the role to apply these.
Taking the initiative to liaise with the various support Liebherr factories as and when required.
Undertaking all work in accordance with the companys Health & Safety Quality and Environmental policies and arrangements. Prepare risk assessments and method statements and implement safe systems of work as necessary.
Undertaking training as required by the company from time to time both at the workplace and off site including overseas.
Representing the division at meetings and exhibitions as and when required.
To be successful in the Technical Advisor role
Sound knowledge of modern plant electrical and hydraulic systems.
An excellent understanding of control systems and IT based diagnostics.
Good communicator at all levels.
Flexible approach to work.
Ability to use own initiative.
Able to demonstrate ability to work effectively in a pressurised environment.
Our Offer
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherrs products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
Required Experience:
Unclear Seniority
Employment Type
Full-Time
